ROLE IN FRONT OFFICEROVE HOTEL - EXPO 2020ABOUT THE FUNCTIONThis function is to delight our Rovers at all stages and to maintain a consistently high standard of customer service throughout the shift. The person is the Brand Ambassador and representative of the Rove culture following the Blueprint and its values.
WHAT YOU WILL NEED TO SUCCEED- Genuine service personality.
- Enthusiasm and positive approach.
- Take ownership in your role, lead by example. Be a Rovester!
PERFORMANCE DRIVEN CULTURE: WHAT YOU WILL BE MEASURED AGAINST- Conduct all operational tasks in FOwhile living up to service standards and procedures.
- Go the extra (s)mile where you can.
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COMPETENCIES- Put Customer First
- Drive for Results
- Learning
- Resilience
- Adaptability
WHAT WE BELIEVE INAt Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Customer FocusCustomers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
Ownership MindsetNo detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast PacedSpeed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and TenacityOur people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
AdaptabilityWe keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.