Guest Relation Manager

Guest Relation Manager

Supportive Solutions Administrative Consultancies
Dubai Abu Dhabi
5 - 8 Years
Not Specified

Job Description

Provide upscale guest service experiences for clients throughout their stay

Ensure clients are properly greeted upon their arrival
Monitor daily bookings and ensure assigned rooms are prepared prior to check-in
Coordinate luggage collection and storage
Oversee check-in and check-out procedures, including reservations and financial transactions
Promptly address guests’ requests, like in-room dining
Actively listen to and resolve complaints
Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services
Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns
Inform clients of our hotel services, including breakfast and dining options
Promote all hotel amenities, conveniences and programs offered
Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures
Appraise team’s performance and produce regular reports
Liaise to Customer to provide an overall comfortable guest experience
Examine daily duties, assign tasks and check on progress
Analyze customer feedback from the Restaurants guestbook and online reviews and suggest ways to improve ratings
Recommend local tourist spots, including places to shop and sight-see
Establish friendly relationships with regular Restaurant clients

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