Job Title What is in it for you:- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work.
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:- Provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
- Review and prepare next day's arrival reports for VIPs and those accorded special status, ensuring that these are highlighted to the management and necessary related functions are activated.
- To present the outlets and describe the hotel services to the guest and to promote the internal activities and events.
- Promote Accor Loyalty program to guests.
- To be most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build strong and long-term relationships.
- Ensure that the privacy of the guests and the confidentiality of the information is respected.
- Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure. Maintain close contact with Airport Concierge for new arrivals and departures.
- Maintain and update guest history profiles through the Opera guest profile system
- Well aware of all the happenings in the hotel and with the latest administrative, organizational, operational or other changes and news.
- Handle guest complaints and refer them as necessary, follow up on corrective action
- Prepare requisitions for amenities on a timely basis
- Give courtesy calls and complete the daily call log as per established guidelines
Your experience and skills include:- Flexibility to respond to a range of different work situations.
- Must have the ability to multi task.
- Excellent communication and interpersonal skills.
- Ability to work under pressure.
Your team and working environment:A wonderful new hotel just 5 minutes away from Dubai Airport & 250 meter from GGICO metro station.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.
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