Head-Service Quality & Process Re- Engineering

Head-Service Quality & Process Re- Engineering

Focus professional services
Dubai Abu Dhabi
10 - 15 Years
812971 - 871040 AED

Job Description

To Enable consistently superior customer experience across all touch points and mark this a key competitive lever, by ensuring 

  • Appropriate end to end customer experience monitoring
  • Establish and ensure tracking of SLA across functions
  • Customer experience measurement including mystery shopping/ and other surveys
  • Transform customer experience including through training of frontline, revamping e2e processes and innovative automation.
Internal tracking for customer experience 
To Establish e2e and individual department level SLA and service quality KPI at the department level SLA and service quality KPI
Process re engineering 
Organisation wide quality & business excellence 

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