Help Desk

Help Desk

Abu Dhabi Islamic Bank
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Job Description


Role Purpose: Attend to walk-in customers visiting the HFD. Liaise with respective dept. to ensure TAT is maintained as per HF Policy, Maintain MIS to ensure 100% Service Quality.
Key Accountabilities of the role
  • Maintain accurate log for the walk-in customers
  • Ensure TAT is adhered to and where possible exceed customer expectations
  • Sales support
  • MIS maintenance for requests
  • Updating cases in the system timely manner
  • Ensure compliance with bank policies

Results Required
  • Accurate MIS system
  • Ensure customer queries are resolved with agreed TAT
  • Deliver professionalism when dealing with customers and other departments

Specialist Skills / Technical Knowledge Required for this role:
  • Pro active and very energetic
  • Customer service skills in order communicate and to handle walk in customers
  • Display flexibility in dealing with clients and other team members
  • Fluency in Arabic and English
  • Excellent communication skills
  • Highly organized

Previous experience required (if any)
  • Previous banking experience in similar role

Abu Dhabi Islamic Bank PJSC (Arabic: مصرف أبوظبي الإسلامي) is an Islamic bank based in Abu Dhabi city, in the United Arab Emirates.

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