- Understand client’s requirement and explain available services and methods regarding threading, tinting eyebrows, removing unwanted facial and body hair thru threading and waxing.
- Conduct a thorough consultation before any waxing/ henna services to ensure the customer safety as well as use a variety of waxes to effectively remove hair from the root and give the skin a light exfoliation that removes dead surface skin cells.
- Sculpt eyebrows and remove hair meticulously from the most delicate areas of the face, as well as perform eyelash perming and tinting.
- Draw with Henna to create fascinating Henna Tattoos/designs and have the ability to craft sophisticated Henna imagery.
- Promote Henna Tattoo Sales by offering customized designs, s and additional enhancements.
- Well-rounded with all types of henna, mixtures, brands and using the right henna color.
- Comply with all safety procedures and techniques for performing nail services and maintain high sterilization standards and hygiene according to the law and the health and safety regulations.
- Ensure complete knowledge and understanding of all services and products while enlightening guest in these areas.
- Perform inventory and restocking assignments in work stations.
- Follows SOP’s for quality service and municipality regulations.
- Respect Punctuality and follow the schedule / Line up in order to ensure prompt attendance to appointments and perform meticulous services within the appropriate time assigned for each service.
- Report to Supervisor/ team Leader regarding any occurrences involving damaged equipment/ incidents in the spa.
- Attend mandatory trainings scheduled by the Company.
- Provide accurate, appropriate and immediate responses to all requests and complaints by guests ensuring complete customer satisfaction.
- Maintain professional and courteous behaviour to all clients and demonstrate proper greeting and assistance.
- Sustain existing clientele record and aim at building potential customer database.
- Perform aftercare procedures immediately after waxing treatment and Henna designs along with giving appropriate home care advice.