Housekeeping Attendant

Housekeeping Attendant

Accor
2-5 years
Not Specified

Job Description



To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel's standards for cleanliness and presentation.
KEY ROLES & RESPONSIBILITIES

  • Cleans and maintains areas of responsibility according to set standards and procedures

  • Replenish guest supplies

  • Ensure guests requests are promptly and courteously met

  • Report damage or malfunction in hotel rooms/areas to Supervisor

  • Maintain equipment in a proper state of cleanliness and repair

  • Maintain a section room report as well as a daily productivity report

  • Attend daily briefings with supervisor and takes on daily assigned tasks

  • Reports lost and found articles to the housekeeping office immediately

  • Handle guest complaints, reporting them to Supervisor immediately

  • Report unusual behavior/activities in guestroom, floors/ public areas to Supervisor

  • Record room status in allocated section accurately

  • Comply with hotel's health, safety and hygiene policy

  • Adhere to personnel grooming and hygiene standards

  • Attend meetings and training sessions as required

  • Carry out valet services when required (e.g. delivery of linen, processing laundry orders)

  • Fully understands the difference in guest levels (VIPs) and Room Categories

  • Must adhere to all Lost and Found procedures

  • Proper follow up of HK SOPs

  • Must comply with all fire evacuation procedures and first aid trainings

  • Must comply with Raffles grooming standards


  • To attend proper trainings and have best conduct at work

PERSONAL ATTRIBUTES

  • Good organizational skills

  • Good level of engagement with guests


  • Good knowledge of Housekeeping Operations

QUALIFICATIONS

  • Secondary education


  • Good Housekeeping knowledge

EXPERIENCE


  • Minimum 2 years experience in a similar capacity in a luxury hotel environment

Job Details

About Accor

Job Source : careers.accor.com

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