ICT Field Support

ICT Field Support

Propel Consult
0-2 years
Not Specified

Job Description


Job Description :
Company
Our client is a semi-governmental Aviation Company. The company has more than 600 employees in a vast number of divisions and departments. They are currently looking for an ICT Field Support - Service Delivery- (Shift Basis) to be based in Bahrain.

Duties & Responsibilities:
  • Perform incident classification, prioritization, and correlation with other reported incidents and matching against known errors
  • Record all required incident details on the incident management system
  • Link the incident record to the User ID and configurations
  • First level support to attempt to resolve the incident, use remote control if necessary for incident resolution
  • Track the incident until closure and keep the User up to date with the incident status
  • Ensure troubleshooting, trials to restore the systems are done before escalating to Level 3.
  • Preparation of new PCs/notebook computers for deployment, including the unpacking, installation of the operating system, installation of applications and clients and setting of user profiles.
  • Installation of new PCs and locally attached peripherals such as printers, image scanners. The installation includes site readiness inspection to verify availability of proper desktop, power outlets, & network outlets in a timely manner.
  • Installation of additional applications as per user's requirements such as Airport Operating System applications, Acrobat reader, AUTOCAD etc.
  • Work with the Service Desk Dispatcher to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
  • Provide remote troubleshooting solutions for computer or operating system issues that affect course delivery.
  • Perform multiple tasks simultaneously, including handling interruptions, and return to and complete tasks in a timely manner.


Qualification & Requirements:
  • A minimum of a Diploma degree, BSc. Degree in IT, Computer Science or equivalent
  • Fresh Graduate with 0-2 years experience/training in providing technical support
  • Ability to easily adapt to and learn new technologies.
  • Demonstrate integrity, ingenuity and inventiveness in the performance of assigned tasks.
  • Candidate must be Bahraini

Job Details

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Industry:

Job Source : recruitcrm.io

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