Job Description
YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
Would you like to become part of the world's most international company in the world
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide And the more people we connect, the better life will be on our planet.
Do you want to make a difference Then come to our Insanely Customer Centric Team and become a Certified International Specialist!
YOUR TASKS:
- Identify, develop and maintain favorable contact with high level decision makers including C-suite level and work to understand strategic business challenges while developing a business fit between DGF and the customer.
- Focus is on delivering Customer Satisfaction by leveraging the organization's network and ensuring all stakeholders are engaged.
- Develop proposals and sales plans that support increased sales from targeted prospects.
- Job purpose
To Supervise the Gateway Customer Service Desk and ensure that the key performance indicators are achieved in line with International Standards of DHL Worldwide Express. Directly responsible for managing a multi-cultural team (10-15 staff).
- Duties and responsibilities
Directly supervises 10 to 15 staff members
Ensure that requests & network activities are managed and resolved in a timely manner
Make sure that all records are completed and accessible anytime
Conduct staff performance appraisal
lndentify individual / group training needs
Responsibe for the Discipline of the team
plan team's holiday planning / On the job training / quarterly incentive forms /
Set clear and realistic goals and objectives for team and provide his support and guidance to achieve them
Monitoring employee productivity and providing constructive feedback through regular coaching
Ensure employees to legal and company policies and procedures and undertake disciplinary actions if the need arises
YOUR PROFILE:
High School (Diploma and above is preferable)
- Personal Attributes:
Fluent in Arabic / English language , written and spoken.
- Skills:
- Customer oriented
- Organizational and leadership skills
- Good knowledge of MS Office
- Foster Teamwork
- Excellent communication and interpersonal skills.
- Decision Making
- Negotiator
- Problem solving skill
- Knowledge in Saudi Custom Laws is preferable.
- Experience
Minimum 2 years experience as a Customer Service Agent
Previous Supervisory experience in a direct or acting role is preferable.
5. Direct reports
10-15 staff members
OUR OFFER:
Strong career support in an international environment.
Great culture and colleagues.
Multifarious benefit programm.
Do you see a personal challenge in these versatile and responsible tasks Then apply now!
We look forward to receiving your application!
Job Details
Employment Types:
Industry:
Function:
Skills:
Customer Service Communication Skills Coaching Decision Making Negotiations Acting Leadership Customer Satisfaction Management Supervision Stake Holder Management Foster Teamwork Customer Oriented Sales Performance Appraisal Legal Strategic Business Development Developing Proposals Fluent In Arabic communication Interpersonal Skills KPI Arabic Problem Solving Speaking Skills English Language Microsoft Office Network Ms Office Reports Gateway
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