INSIDE SALES AND CUSTOMER SERVICE EXECUTIVE   (30366)

INSIDE SALES AND CUSTOMER SERVICE EXECUTIVE   (30366)

Nadia
5-5 years
Not Specified

Job Description


Job Description :
NADIAs client, one of the reputed drilling companies which offers complete systems and solutions for construction, Industrial, mining and quarrying industry is looking to hire an Inside Sales and Customer Service Executive for their Sharjah division.
KRA (Key Result Areas)
  • Make quotations as per sales requirement.
  • Quotations are done as per RFQ & process.
  • Ensure all customer requirements are captured correctly.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Identify and assess customers needs to achieve satisfaction.
  • Keep records of customer interactions, process customer accounts and file documents.
  • Monthly sales data Analytics.
  • Respond to all the enquiries received online.
  • Ensure that the sales orders are invoiced within a standard time from the receipt of inquiry.

KPI (Key Performance Indicators)
  • Number of quotations vs number of enquires received
  • Quotation lead time
  • Following of Sales Quotation Process
  • Number of corrections
  • Customer Retention
  • Customer Satisfaction
  • Customer feedback records
  • Monthly sales figures and reports as per categories
  • Lead Generation
  • Sales Target (Planned vs Achieved)
  • Sales closing cycle.

Customer Service
  • Improve customer service experience, create engaged customers and facilitate organic growth.
  • Develop service procedures, policies and standards.
  • Adhere to and manage the approved budget.
  • Keep accurate records and document customer service actions and discussions.
  • Provide accurate, valid and complete information by using the right methods/tools.

About Nadia

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