IT - Change & Release Manager - Dubai, UAE

IT - Change & Release Manager - Dubai, UAE

8-11 years
Not Specified

Job Description

Job Description & Summary We are looking to grow our team with a committed person who will take responsibility and champion our Change and Release processes, monitor process effectiveness, adoption, and make recommendations for improvement. This individual will play a key role in enabling an agile product lifecycle whilst helping to improve operational service quality standards across the region.
The Change and Release Manager will proactively manage the day to day operation, liaising with their PwC Global counterparts and managed service providers to ensure that ME Technology is fulfilling it's obligations. In parallel, this individual will take a leading role in driving ME requirements, working with the ME Tech Leads to understand their needs, unblock any obstacles and propose enhancements across process and tooling.
The Change and Release Manager will take ownership and be accountable for both processes across the PwC ME region, ensuring
  • Processes, KPIs and Reporting are fit for purpose
  • Roadmaps and maturity plans are in place to enhance and evolve the processes and tooling
  • Stakeholders are bought-in to the process, strategy and plans
  • Technology Services is compliant with Global Change and Release process & policy
  • Technology Services teams understand their roles and requirements and are held to account
  • The Governance structure is appropriate and tailored to ME working practices
  • Seamless implementation of changes and system releases through strong release planning, change coordination, system and user acceptance testing, release and deployment management in order to assert that a product or service is robust and capable of being released into the live environment without causing a disruption to service.
  • All requests proposing change to established and supported platforms are evaluated, analysed and potential risks or issues are documented. Liaise with business and 3rd party vendors to capture and analyse requested changes including the actions that will be taken to mitigate the risks identified.

Knowledge, skills, and abilities
  • Demonstrates a comprehensive knowledge of Change & Release Management, with practical experience in assessing, analysing, developing, documenting and implementing change processes and procedures
  • Experience working with a variety of Change governance frameworks and enhancing these to fit to organisational culture with emphasis on proven ability to mentor/coach individuals as part of overall organisational development process
  • Technical background in information technology management is desirable, with strong process knowledge of systems development lifecycles, programme and project management
  • IT development processes and delivery lifecycles, including all aspects of technical and business testing
  • Proven experience managing stakeholders and leading small to medium d teams to deliver to common goals
  • Practical experience of ServiceNow ITSM modules, reporting and dashboards

  • ITIL V3 Foundation or Higher
  • University Degree educated or equivalent
  • Relevant Project, Release or Change Qualification

  • Fluency in spoken and written English

Overall Experience
  • 8+ years of relevant experience in a similar role.

Education (if blank, degree and/or field of study not specified)Degrees/Field of Study required:Degrees/Field of Study preferred:
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank, desired languages not specified)
Travel Requirements0%
Available for Work Visa SponsorshipYes
Government Clearance RequiredNo

About PwC

At PwC, we measure success by our ability to create the value that our clients and our people are looking for. Our reputation lies in building lasting relationships with our clients and a focus on delivering value in all we do. We're a network of firms in 158 countries with more than 236,000 people who are committed to delivering world-class capabilities and quality in assurance, tax and advisory services. Established in the region for 40 years, PwC Middle East employs over 4,200 people across 12 countries. Complementing our depth of industry expertise and breadth of skills is our sound knowledge of local business environments across the Middle East region. Our tailored solutions help our clients meet the challenges and opportunities of doing business in the Middle East market and beyond.

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