IT Field Support Engineer - 4 Positions

IT Field Support Engineer - 4 Positions

Saudi Networkers Services
1-3 years
Not Specified

Job Description


Job Description :
  • Contacting clients to find out the nature of the technical issue.
  • Linking to clients computers via remote access.
  • Traveling to clients office location.
  • Installing new hardware, and software systems.
  • Diagnosing and troubleshooting hardware, and software issues.
  • Proposing simple and effective solutions.
  • Providing basic software training.
  • Maintaining good client relations.
  • Provide accurate feedback to customers promptly.
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • prepare accurate reports promptly.
  • Act as the initial point of contact for all computer and system related concerns from clients or other employees
  • Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Previous work experience as Technical Support Engineer or Desktop Support Engineer (1-3 years of experience)
  • Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
  • Hands-on experience with Windows (optionally Linux) environments

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