IT Helpdesk - Arabic (6 months + Extendable contract job)

IT Helpdesk - Arabic (6 months + Extendable contract job)

Lambent WorldWide Jobs
Doha
4-9 years
Not Specified

Job Description

Job Requirements:

Min 4 -5 years of experience as IT helpdesk.
  • Setup, configure, maintain user’s accounts and passwords (functional accounts, distribution groups, etc).
  • Respond to end user Incidents and Requests (Calls, Emails and ESS) and ensure all calls are logged, updated and closed accurately as per agreed Service/Operational Level Agreements (SLAs/OLAs).
  • Provide immediate support for urgent calls and critical areas (oncall and web online users, email) with minimal service interruption
  • Prepare & write knowledge base articles and other documentations
  • Prepare general reports relevant to the job and submit it to superiors
  • Record all IT hardware & software assets using the followed Asset Management process.
  • Coordinate with vendors for repairing faulty IT equipment and ensure critical OnAir devices are replaced and fixed on timely manner.
  • Train new employees within Technology Support team
  • Manage and participate in projects related to the section as needed.
  • Perform other duties relevant to the job as requested by superiors and act as a higher role as needed.

Qualification:
  • 4 -5 years of IT helpdesk experience
  • Bachelor of Science in I.T or related field
  • ITIL Foundation certification preferred
  • Required candidates who can speak Arabic.

Lambent worldwide jobs is highly focused and adroit in finding the most suitable Human Resource to match the Client Organizations' required profile. A correct remuneration and work satisfaction will be a win-win situation for all those involved.

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