IT Operations Manager

IT Operations Manager

Company Name Confidential
5-7 years
15000 - 20000 AED

Job Description

• Maintain and optimize customers networks and servers
• Manage installations, upgrades, and configurations of hardware and software
• Assess system performance and recommend improvements
• Provide support and guidance to stakeholders
• Manage contracts with vendors (e.g. development platforms, telecommunication companies, password managers) and software licenses
• Develop IT policies and practices
• Provide technical support to all applications and resolve issues.
• Secure clear possession of problem identification, its analysis, impact analysis, and solutions
• Evaluate all problem and impact analysis and recommend solutions and workarounds,
• Coordinate with development team and provide support to all onshore and offshore sites.
• Develop and maintain all multiple interfaces for customer applications.
• Supervise everyday requests for matters related to growth, resources, and vendors and resolve issues related to production and development
• Administer all upcoming plug-ins, new service packs, and versions and ensure effective implementation to provide better services.
• Analyze all requirements, prepare use cases, and supervise project plans.
• Coordinate with others and provide technical assistance for all applications.
• Administer all implementation issues and generate short-term resolution, as well as long term preventive measures for development.
• Analyze and support L2 Tickets.

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Functions : IT, Operations

Industries : Construction & Engineering, Telecom, Electronics Manufacturing, Engineering & Design

Skills/Roles I hire for: Management

level Hiring For: Mid Level, High Level, Top Management

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