IT Support Engineer – L2 & L3 (2 Months – OWN VISA)

IT Support Engineer – L2 & L3 (2 Months – OWN VISA)

Quess Corp Management Consultancy
Not Specified
Not Specified

Job Description


Job Description :

Key Accountabilities :

ONLY FOR CANDIDATES WHO HAVE THEIR OWN FREELANCE VISA (Dependent / Freelance /Employment with NOC)
SALARY : AED 4500 PM
Roles and Responsibilities :

. Resolve incidents and problems associated with EUC equipment and software, and provide break/fix support, advice, and assistance to Users (Stores & Warehouse).
. Provide onsite support or dispatch of support specialists as necessary to provide Users with operational and technical support and to meet agreed service levels
. Provide service request and incident status to end users.
. Install equipment and software, including new equipment and software or upgrades. All installations and configurations will be performed according to standards and change management procedures.
. Coordinate, plan, and schedule IMACs with affected IT functions within the services provided by Supplier
. Receive IMAC related service requests from Users and/or Service Desk and validate the IMAC request for and proper authorization.
. Communicate with correctness Users if there is any issue with an IMAC related service request.
. Coordinate and communicate with designated Landmark personnel or other third parties, concerning scheduling and requirements so as to minimize the business impact on Users.
. Coordinate the scheduling and dispatching of appropriate technicians, including third-party vendors.
. Connect equipment to network facilities (for example, LAN and/or WAN connectivity).
. Support for IM, Voice, Video, Collaboration services (O365)
. Providing first level and break fix support for Back Office Server, Network, WiFi, PoS, Thermal Printers, Laser Printers / MFPs, Pathfinders, PDTs, iPADs / iPODs and PC connected to digital screens, Barcode Printer/Wireless printer/scanner/ MFP/Portable/Laser Printer/Sewoo Printer /pathfinder printer/Hardware/ Drivers ,Warehouse telephone/PABX/ ADSL/telephone/verifone/ISP coordination
. Intranet and Remote Access Service
. Anti-Virus Management Installation Configuration Service & Troubleshooting
. Device encryption, File services, Print services
. IMACD and Break/Fix
. Printer & Peripheral
. Retirement of all IT equipment's that belongs to the store
. configuration of BO Server, POS, Router, Switch, Wi-Fi Access Point, PDT/Pathfinder, LJ Printer//MFP, Thermal Printers, Footfall Configuration, Bio-Metric Attendance, Single-Swipe configuration on POS, Telephone PABX and Phone Extension.

Job Details

Employment Types:

Industry:

Function:

IT

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