ITIL Process Implementer

ITIL Process Implementer

SAT Microsystems
Jeddah
5 - 10 Years
Not Specified

Job Description

Job Description
  • Assist with development and maintenance of proper policies, procedures and SLAs
  • Develop Service Catalog
  • Develop incident problem configuration and release management processes
  • Have good experience on infrastructure and application services
  • Lead in the development of an active Service Delivery Lifecycle including proper Service Design, Service Transition, and Service Operation
  • Assist with the development and maintenance of proper Knowledge Management
  • Monitor and report on compliance of the IS employees with regards to quality management, risk management, and IS security in relation to Service Delivery

  • Monitor and report on Change Management processes including tickets, status updates, documentation and implementation
  • Organize regular CAB meetings to review and monitor Change Requests
  • Maintain close working relationships with the Managers/Directors over Infrastructure, AppDev, Governance, Data Management, to ensure service-related issues are identified and reported on.
  • Identify issues with Service Delivery and provide best practice solutions to resolve those issues

Qualifications

  • Bachelor’s degree in Computer Science or a related field
  • Good experience in Service Delivery, IT Audit, or IT Compliance
  • Strong knowledge of ITIL methodology, concepts and practices
  • ITIL Practitioner Level Certification (Expert level preferred)
  • Understanding of information security principles, frameworks and best practices
  • Adept at as Microsoft Project, Planner and/or Project Server or other project management tools
  • Microsoft Office Suite (Word, Outlook, Excel, PowerPoint)
  • Business Objects, App Dev & ERP knowledge preferred
  • Ability to collaborate using professional verbal communication
  • Experience with documentation
  • Excellent analytical and problem-solving skills
Job Location: Banglore, India.










SAT Microsystems

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