IVR Specialist - Genesys

IVR Specialist - Genesys

Saudi Networkers Services
Not Specified
Not Specified

Job Description


Job Description :
  • Experience of Contact Center Technologies based IT Infrastructure Services of IVR.
  • Experience in .NET, JAVA development, Agent desktop customization, My SQL, SQL Server and Oracle databases.
  • Experience in Windows server, UNIX, LINUX.
  • Experience in Web Technologies HTML, XML, VXML, WebServices, TCP/IP,XML,VB,J2EE,Java Script.
  • Experience in Genesys product and Genesys GVP.
  • Experience in IVR design, development, deployment, support of various Voice/Multimedia based solution.
  • Managing Incident/Change Management and Troubleshooting/Problem Analysis and investigations.
  • Manage technical process and resolve technical issues.
  • Leadership & Performance Enhancement.
  • Experience of managing change request and release management.
  • Ability to work with and support cross-functional project teams.
  • Ability to manage multiple large projects simultaneously and under pressure by achieving targeted delivery date.
  • Design and implement new inbound and outbound voice based solutions as per project specific requirements.

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