L1 IT Support

L1 IT Support

Al Makamin Recruitment Services
Dubai Abu Dhabi
2-12 years
Not Specified

Job Description

Job Responsibilities

  • Provide help desk support in-person, online, and over the phone
  • Act as a customer liaison for the computing operations, communicating and resolving problems/concerns
  • Create and route service and incident tickets, keep up with SLA, and maintain ticket routing and workflows
  • Perform a variety of moderately complex information technology support duties 
  • Utilize computer equipment, software, and diagnostic tools to perform customer assistance, production job processing, equipment maintenance and repair, and computer operations assignments
  • Monitor, operate, coordinate and assist others in the operation of computer hardware, software, and peripherals
  • Repair and maintain computer equipment 
  • Maintain records, design and produce basic reports
Job requirements

  • Bachelor's degree of 3 years diploma in computer science or engineering 
  • 2+ years of related experience with computers and providing customer service in a technological environment, preferably in higher educational institutions
  • Professional certifications such as ITIL Foundation are desirable
  • Frontline customer support operations either online or face-to-face

We, Al Makamin Recruitment Services, working under the umbrella of Sultan International Holding. owned by a member of the Royal/Ruling Family in the United Arab Emirates. We were running as a recruitment company under Al Makamin Commercial Projects LLC since 1992 till 2012 and from Year 2013 took over the name as Al Makamin Recruitment Services as per the new Government regulations. The company is in full compliance with the Government regulatory requirements, a business holding “On Demand Labour Supply license for the supply of manpower and recruitment. We are registered to handle Recruitment Services for Private and Government Sectors includes Defense sector. The business was created to provide an effective services to government linked entities and private businesses based in Abu Dhabi and other part of Emirates. We are one of the reputed and prominent company in UAE qualified with Abu Dhabi National Oil Company (ADNOC), it’s subsidiary companies, Water & Electricity Authorities (EWEC), MUSANADA, ENEC, Military and is actively engaged in servicing manpower supply to Oil & Gas, Energy, Aerospace, Security and Defense wherein, we represent the interest of well selected international suppliers and service providers, to provide Finance Specialist, Technical, Administration, Engineering resources.

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