L2 IT Support

Al Makamin Recruitment Services
Dubai Abu Dhabi
6-16 years
Not Specified

Job Description

Job Responsibilities

  • Represent the point of contact for IT service related concerns
  • Monitor service tickets and SLA adherence
  • Perform a variety of complex information technology support duties
  • Monitor, maintain and operate various network and server infrastructure
  • Conduct periodical inventory of IT assets and maintain consistency in stock records
  • Maintain records and provide reports to inspection agents
  • Implement a preventive maintenance plan for IT infrastructure, operational equipment, computer and other forms of technology
  • Perform capacity management
  • Assist in budgeting for IT expenses
Job Requirements

  • Bachelor's degree in computer science or engineering
  • Professional Certification: Cisco Certified Network Professional, Microsoft Certified Solutions Expert, ITIL Foundation
  • 6+ years of related experience in setting up, managing, monitoring, and operating IT infrastructure in medium or large institutions with over 300 employees
  • Experience in coordinating the technology requirements for institutions and managing and mentoring IT staff members

We, Al Makamin Recruitment Services, working under the umbrella of Sultan International Holding. owned by a member of the Royal/Ruling Family in the United Arab Emirates. We were running as a recruitment company under Al Makamin Commercial Projects LLC since 1992 till 2012 and from Year 2013 took over the name as Al Makamin Recruitment Services as per the new Government regulations. The company is in full compliance with the Government regulatory requirements, a business holding “On Demand Labour Supply license for the supply of manpower and recruitment. We are registered to handle Recruitment Services for Private and Government Sectors includes Defense sector. The business was created to provide an effective services to government linked entities and private businesses based in Abu Dhabi and other part of Emirates. We are one of the reputed and prominent company in UAE qualified with Abu Dhabi National Oil Company (ADNOC), it’s subsidiary companies, Water & Electricity Authorities (EWEC), MUSANADA, ENEC, Military and is actively engaged in servicing manpower supply to Oil & Gas, Energy, Aerospace, Security and Defense wherein, we represent the interest of well selected international suppliers and service providers, to provide Finance Specialist, Technical, Administration, Engineering resources.

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