Lead Customer Order & Fulfillment Specialist

Lead Customer Order & Fulfillment Specialist

GE Gas Power
Not Specified
Not Specified

Job Description

Job Description Summary
Responsible for customer account relationships and overall account management for used serviceable aircraft engine materials (USM) including, facilitating transactions to deliver replacement/repair parts and equipment as part of service agreements or orders. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labor, as well as manager roles responsible solely for these activities. Impacts departmental operations and responsible for planning/execution. The role has some autonomy but is focused on execution of activities within an operating discipline covered by standard functional practices and procedures. Some judgement may be required but this is typically with guidance.Job Description
Essential Responsibilities:-
  • Facilitate order management from quote to Invoice. Process order intake, input into internal systems, shipment processing, invoicing, and collections.
  • Manage multiple customer accounts while maintaining strong customer relationships and working proactively to execute to customer demands.
  • Identify new sales opportunities through understanding customer dynamics and driving high Quote to Sale conversion rate
  • Execute to fulfillment to meet customer contract requirements
  • Support Forecasting teams with customer profile information on supply demands and requirements, using submitted customer forecasts, and communicating Supply/Demand changes and/or specific customer feedback and needs.
  • Communicate and discuss Used Material attributes and trace documentation to customers and suppliers to resolve issues and close deals.
  • Understanding of USM trace in order make decisions and source materials on the open market.
  • Communicate internally to the business account performances and escalate issues as necessary
  • Execute policy/strategy to business targets.
  • In-depth understanding of key business drivers uses this understanding to accomplish own work. In-depth understanding of how work of own team integrates with other teams and contributes to the overall business.
  • Uses some level of judgment and has ability to propose different solutions outside of set parameters but with guidance. Uses prior experience and on-the-job training to solve straightforward tasks. Has access to technical skills and analytic thinking required to solve problems. May use multiple internal sources outside of own team to arrive at decisions.
  • Perform as both a team and individual contributor.
  • Review and explain technical documents to ensure compliance with quality and regulatory requirements for the purchase & sale of USM materials.
  • Facilitate business needs for new Customer set ups and credit approvals

Required Qualifications
  • This role requires advanced experience in Customer Order and Fulfillment.
  • Strong familiarization with Used Serviceable Material and the general aviation market
  • Experience with all or some of these GE products CF6, CF34, GE90, & GEnx
  • Familiarity of EMEA (Europe, Middle East, Africa) and APAC (Asia Pacific) regional airlines and MRO's
  • Knowledge of basic contract language and execution
  • Experience with CSA Contract language and financial execution
  • Experience with aviation technical documentation requirements
  • Strong written & verbal communication skills
  • Basic Financial Acumen required
  • Strong organizational skills and ability to prioritize tasks
  • Ability to work and make decisions independently

Desired Characteristics
  • Experience with Oracle based ERP System encouraged
  • Inventory Management experience
  • Experience with LEAN principles
  • Strong team player
  • Demonstrated ability to analyze and resolve problems.
  • Ability to document, plan, market, and execute processes
  • Experience with Microsoft Applications Excel, PowerPoint

Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognizes the benefits to employees of having a positive work-life balance.
Total Reward

At GE Aviation we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs
  • Non-contributory Pension
  • Life Assurance
  • Group income protection
  • Private medical cover
  • Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance:
Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the


About GE Gas Power

GE (NYSE:GE) rises to the challenge of building a world that works. For more than 125 years, GE has invented the future of industry, and today the company's dedicated team, leading technology, and global reach and capabilities help the world work more efficiently, reliably, and safely. GE's people are diverse and dedicated, operating with the highest level of integrity and focus to fulfill GE's mission and deliver for its customers. www.ge.com

Job Source : jobs.gecareers.com

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