Lead Engineer - Fleet Management

Lead Engineer - Fleet Management

GE Gas Power
5-8 years
Not Specified

Job Description


Job Description Summary
The Aviation Systems Field Support Engineer will be part of a global team providing technical support to assigned GE Aviation Systems customers. In this role you own the operational relationship with the airline(s), respond to in-service issues and inquiries, provide troubleshooting assistance and AOG support. You will be expected to maintain a broad overall appreciation of in-service platforms and Avionics & Power products and facilitate the use of approved processes to ensure support is customer focused and in compliance with airline and airframer support agreements.Job Description

Roles and Responsibilities:
  • Provide technical support for all Systems products to ensure customer service excellence for assigned accounts
  • Responsible for building strong long-term relationships with specific customers
  • Responsible for knowledge of assigned products, their associated configuration installations, and repair structure
  • Gather and analyze the shop and tear down repairs for trends and provide reports to the customer as required
  • Drive on time delivery of customer queries, and be knowledgeable of and sensitive to business, social, and cultural issues significant to their customers
  • Responsible for daily monitoring and verification of withdrawals, replenishment of available parts and to drive fulfilment of repair orders
  • Carry stock check audit for inventory as directed and work closely with warehouse team
  • Support the development of the field support global strategy in line with overall GE Aviation vision
  • Work closely with Services Product Line Leaders and Region Sales Leaders to ensure field support of growth opportunities
  • Assist Product Support Engineers with defect investigation and use appropriate technical data to support reliability analysis and investigations
  • Manage cost control, quality, and operations-oriented customer communications
  • Comply with import and export regulations in accordance with business and government legislation relating to data sharing, communication, and technical discussions
  • Implement Operational Safety Policy, conduct field work in compliance with OSHA and applicable regulations and encourage good employee safety practices
  • Global interaction with One Aviation Customer Teams, Product Support, Product groups, Sales & Repairs teams and Fleet Support
  • Deputize for the Systems Field Support Leader at technical and strategic meetings when requested

Requirements/ Qualifications:
  • Minimum bachelors degree or equivalent in Aerospace or Electrical/Electronics discipline or similar level of knowledge and experience
  • Significant experience in a broad base Aerospace industry or Aviation products
  • Customer Centric - skilled/expert regarding customer requirements, translating them into clear deliverables
  • Product Knowledge - skilled in the theory and operation of defined products, able to assist in identification of root cause failure
  • Technical Communication - skilled in the presentation of technical information both verbal and written, adapting material for the target audience
  • Problem Solving - skilled/expert in analyzing and identifying or proposing solutions to problems using a wide range of data

Desired Characteristics:
  • Bachelor's degree in Business, Electrical Engineering or Mechanical Engineering is preferred
  • At least 5 years of experience in a customer support role or project management
  • Ability to manage multiple priorities and tasks simultaneously
  • Lean experience and training are preferred
  • Ability to work with customers meeting commercial contractual terms within the terms of the contract
  • Strong oral and written communication skills
  • Strong interpersonal and leadership skills
  • Humble: respectful, receptive, agile, eager to learn
  • Transparent: shares critical information, speaks with candor, contributes constructively
  • Focused: quick learner, strategically prioritizes work, committed
  • Leadership ability: strong communicator, decision-maker, collaborative
  • Problem solver: analytical-minded, challenges existing processes, critical thinker

About GE Gas Power

GE (NYSE:GE) rises to the challenge of building a world that works. For more than 125 years, GE has invented the future of industry, and today the company's dedicated team, leading technology, and global reach and capabilities help the world work more efficiently, reliably, and safely. GE's people are diverse and dedicated, operating with the highest level of integrity and focus to fulfill GE's mission and deliver for its customers. www.ge.com

Job Source : jobs.gecareers.com

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