Lead Service Engineer

Lead Service Engineer

Not Specified
Not Specified

Job Description

Emerson Automation Solutions takes pride in solving the toughest challenges that our customers face by providing them innovative solutions demonstrating our world-class resources and groundbreaking technology.
Emerson MSOL Lifecycle Services provides customers with the expertise, technology and processes that can help our customers to operate safely, improve Analytical system/ products reliability and optimize process capabilities. Our field services keep customer plants/ Analytical systems and products operating safely, consistently, and economically.
This role, based in Abu Dhabi will oversee the Service function for the MEA, and will be responsible for providing aftermarket services such as the start-up, commissioning and maintenance of Rosemount Analytical Products and Systems/ shelters including Fire & Gas Detectors, Liquid Analyzers, Combustion Analyzers, Continuous Gas Analyzers, Cascade, CEMS, Process Gas Chromatographs and Analytical Project Management & Execution. Provide outstanding services to Customers that improves Customer dedication and Customer happiness with Emerson. Pro-actively work with customers to grow after-sales services revenue.
As a priority, this role will head the responsibility for encouraging, strengthening, and maintaining key relationships and business/project activities. This person will also ensure alignment of open account strategies and effort with the collective sales channel.
Your role responsibilities will include, but not be limited to, the following:
  • Carry out the Start-up & Commissioning activities, fault analysis/ investigation and repairs activities of the Analytical Systems and Products including planning, execution, and reporting to Customers.
  • Lead and drive Analytical Projects Service planning, scheduling and execution including third party components associated to the Systems/ Shelters.
  • Provide advanced technical support to Customers for the maintenance of Analytical Systems and associated products (Fire & Gas Detectors, Liquid Analyzers, Combustion Analyzers, Continuous Gas Analyzers, Cascade, CEMS and Process Gas Chromatographs).
  • Carry out site surveys, Site Walk Downs, and assessment of Analytical installed base for upgrades and Consulting opportunities.
  • Carry out field modifications, upgrades independently or under supervision of a Project Manager as applicable.
  • Guide and mentor FSEs in solving issues, conduct training, and provide support in raised service matters.
  • Develops a business plan and sales strategy for the market that ensures attainment of company sales goals and profitability.
  • Responsible for LTSA planning and execution in accordance with the contract/ AMC scope and T&Cs.
  • Develop Customer relationship to ensure long term Customer loyalty and growth of service business.

Required Qualifications
Preferred Qualifications


About Emerson At Emerson, we are innovators and problem-solvers, focused on a common purpose: leaving our world in a better place than we found it. Each and every day, our foundational values-integrity, safety and quality, supporting our people, customer focus, continuous improvement, collaboration and innovation-inform every decision we make and empower our employees to keep reaching higher. As a global technology and engineering leader, we provide groundbreaking solutions for customers in industrial, commercial, and residential markets. Our Automation Solutions business helps process, hybrid, and discrete manufacturers maximize production and protect personnel and the environment while optimizing their energy and operating costs. Our Commercial & Residential Solutions business helps ensure human comfort and health, protect food quality and safety, advance energy efficiency and create sustainable infrastructure. Emerson, a Fortune 500 company with $17.4 billion in sales, more than 20 Innovation, Solutions & Engineering Centers, and 200 manufacturing locations worldwide, is committed to helping employees grow and thrive throughout their careers. Whether you're an established professional looking for a career change, an undergraduate student exploring options or a recent MBA graduate, you'll find a variety of opportunities at Emerson. Join our team and start your journey today.

Job Source : emerson.taleo.net

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