Country SABusiness Unit ExpressRole Title Courier Department LogisticsReports to Mailroom / Services SupervisorRole PurposeScopeCollection and DeliveryPickup and delivery deliver shipments safely and within the standard time frame. Prior with courier / collection all shipments must checked physically to ensure required paperwork's avail and shipments in condition to travel in transit / deliver to customer
Reporting / DocumentationPrepare Debrief report at end of each working day. Complete all required paperwork for all collected shipments.
Quality of ServiceMaintain and adhere all company standards related to personal appearance, vehicle cleanliness and paperwork prepared for customer shipments. Professional behavior and attitude attending customers.
SecurityEnsure security of shipments, collected cash and company vehicle. Ensure to use padlock on vehicles at all times to secure customer shipments and company asset.
Sales and Customer ServiceDeliver on time monthly invoices. Act as a messenger between customer and credit controllers in relaying customers queries in regards to billing and sell insurance on outbound shipments
Sporh & SPR Ensure target for SPORH / SPR maintained by individual courier, along with other PUD KPI.
Budgeted turnover yearSize of Budget (year)Nb of FTEsNb of Direct / Dotted Line reportsNb of countriesOther relevant dimension- Collect and deliver a variety of customer shipments within a given territory and time frame. Provide customers assistance and accurate information on their shipments and carry goods from them with appropriate and compete paperwork.
- MAJOR CHALLENGES
Dealing with aggressive situations, traffics problems, collecting and securing cash collections.
- DEGREE OF SUPERVISION
Courier Leader and Supervisors.
- PERSON SPECIFICATION
High Secondary Education.
3.2 Experience2 years service based experience with valid driving license.
3.3 Technical Knowledge/SkillsGood command of English
Basic knowledge of vehicles and its associated operating techniques.
Computer literacy preferable.