Job Description
Country SA
Business Unit Express
Role Title Mailroom Supervisor
Department Logistics
Reports to Mailroom Manager
Role Purpose
Scope
Collection and Delivery
Pickup and delivery deliver shipments safely and within the standard time frame. Prior with courier / collection all shipments must checked physically to ensure required paperwork's avail and shipments in condition to travel in transit / deliver to customer
Reporting / Documentation
Prepare Debrief report at end of each working day. Complete all required paperwork for all collected shipments.
Quality of Service
Maintain and adhere all company standards related to personal appearance, vehicle cleanliness and paperwork prepared for customer shipments. Professional behavior and attitude attending customers.
Security
Ensure security of shipments, collected cash and company vehicle. Ensure to use padlock on vehicles at all times to secure customer shipments and company asset.
Sales and Customer Service
Deliver on time monthly invoices. Act as a messenger between customer and credit controllers in relaying customers queries in regards to billing and sell insurance on outbound shipments
Sporh & SPR
N/A
Budgeted turnover year
Size of Budget (year)
Nb of FTEs
Nb of Direct / Dotted Line reports
Nb of countries
Other relevant dimension
- To ensure the smooth execution of both operational and Customer Service requirements for selected accounts and customer in line with SLA'S agreed and the direction of the Mailroom Manager .
- team leadership , open for two-way communication , communication skills , Presentation skills ,Able to communicate and present confidently clearly and expressively , Responsible for a of employees reporting directly to him , customers visit , 70% field work .
- MAJOR CHALLENGES
Dealing with aggressive situations, traffics problems, working during weekend if required with different timing .
- DEGREE OF SUPERVISION
Dept. KPI
3.1 Education
High Secondary Education.
3.2 Experience
2 years service based experience with valid driving license.
3.3 Technical Knowledge/Skills
Very good in command of English
Basic knowledge of vehicles and its associated operating techniques.
Computer literacy preferable.
Planning Organizing
Establishing a course of action for self to accomplish goals. Establishing priorities on smooth execution of both Operational and Customer Service requirements deliveries and pickups.
Communication
Ability to communicate in most affective manner with customer and colleagues in the company. Convey clear and precise information to customers.
Teamwork
Work effectively with the team. Support and help others in performing their jobs efficiently. Be a guide for new staff.
Etc
Job Details
Employment Types:
Industry:
Function:
Skills:
Responsibility Computer Literacy Team Leadership Communication Skills Security Leadership KPI Planning Presentations Secondary Education operating techniques Precise Driving Establishing Priorities Billing Controllers Supervision Credit Services Documentation Organizing Travelling Customer Service Teamwork Technical Knowledge Collection Reporting Management Service SLA Support Reports
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