Manager, Policy Compliance

Manager, Policy Compliance

5-8 years
Not Specified

Job Description

Job Description :
Amazon Devices is changing the way people interact with machines. We are acquiring new content daily with the help of a vibrant 3P developer ecosystem. Do you want to join the team that delivers the best in class experience to Amazon's customers Do you want to build a team that is equally obsessed over customers and content developers Then the Amazon Devices team is where you want to be. We are looking for an experienced leader to lead implementation of Content and Business policies for Amazon Devices. Key responsibilities include developing certification strategy for processing, publishing, and maintaining catalog for Amazon's customers.
A day in the life
As the Manager, Policy Compliance, based in Riyadh, you will lead the compliance strategy for policies, organizational structure, processes, and systems required to manage our catalog operations. You will own working with stakeholder teams - customer experience, platforms, tech, products, marketing, business development, Legal and solution architects - to raise the quality bar of content while maximizing selection in our store. You will recruit and manage the team required to implement the strategy and processes globally. Above all, you will ensure we protect Amazon's high-quality customer experience and provide an efficient and transparent experience for our content providers.
About the hiring group
The Amazon Devices team leverages Amazon's experience in retail, technology, digital content, and mobile services to build a world-class experience for Amazon devices. Devices are becoming increasingly sophisticated and pervasive, and they are enabling customers to access content, applications, and services anywhere.
Job responsibilities
As the Manager, Policy Compliance, you will:
. Define and implement compliance strategy for processing, publishing, and maintaining digital content consumed by Amazon's customers
. Work with stakeholder teams - customer experience, platforms, tech, products, marketing, business development, solution architects - to raise the quality bar of content while maximizing selection in our Store
. Create and optimize processes for adding new digital content quickly, while ensuring the content meets Amazon's high-quality bar and follows Amazon's policies
. Build mechanisms to improve process quality on a continuous basis
. Identify product and system requirements to ensure high quality skill descriptions and optimum skill processing times
. Build system to effectively screen and manage updates from developers
. Specify requirements for the technological systems and tools required to support the operations strategy
. Partner with the technology team to build required tools and systems
. Partner with other Amazon groups as necessary to implement the strategy and manage exception processes
Above all, protect and enhance Amazon's customer experience.
Basic Qualifications :
. Bachelor's degree
. 5+ years of experience managing projects and programs.
. Experience with managing cross functional projects, dependencies and bottlenecks, providing escalations management, anticipating and making tradeoffs.
. Experience with current web, mobile applications and voice interface technologies.
. Experience with Excel, Word, SQL and data analysis.
Preferred Qualifications :
. 7+ years of prior experience in digital content management operations, consulting or program management
. Strong process definition and optimization skills proven ability to define effective, efficient, and massively scalable processes for digital products and services
. Strong organizational design and recruiting skills proven ability to build large, high-performance teams quickly
. Excellent customer experience intuition demonstrated success in delivering a world-class customer experience (ideally in the digital content industry)
. Strong analytical and quantitative skills strong bias towards data-based decision making and comfort with pro-forma financial and operational analysis
. Excellent communication and persuasion skills demonstrated success building buy-in for an innovative and bold vision
. Technical fluency comfort understanding and discussing architectural concepts, schedule tradeoffs and new opportunities with technical team members
. Nimbleness and comfort with ambiguity comfort responding quickly to rapidly evolving threats and opportunities
. Strong bias for action ability to juggle multiple priorities and create a sense of urgency in a fast-paced, dynamic environment
. Street smarts willingness to roll up the sleeves and do whatever is necessary to meet team goals
. Proven ability to lead cross-functional teams through influence versus direct management excellent interpersonal skills
. Business process operations experience
. Quantitative analytical abilities and proven problem-solving skills.
. Prior experience with agile methodologies, object-oriented languages and service-oriented architecture.
. Experience in launching products internationally while working with remote teams.
. Track record of being detail oriented with a demonstrated ability to self-motivate and follow through on projects.

Job Details

About Amazon

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