Duties & Responsibilities
- Microsoft 365 with focus on Exchange Online, MS Teams, Azure Active Directory, Intune, Azure AD Connect, Yammer Enterprise, Delegate 365, Delve, Sway, Office Online, OneDrive for Business and Office Pro-Plus
- Provide Solution Scope Details of Project to internal or external teams
- Provide updates reports for ongoing projects to IT Management
- On-prime Windows server technologies support and administration
- Microsoft 365 and Azure support, maintenance and administration (Account Provisioning, migration to M 365, distribution group creation, license activation)
- Strong skills with using the Admin Portals
- Troubleshooting Microsoft 365 account, startup issues and ActiveSync configurations for Mobile Messaging Services
- Microsoft 365 Reporting, Health Status and Upcoming Evergreen changes with recommendations
- Technical Support with out Service Desk/Engineering Teams
- Assist with configurations, PowerShell scripts, baseline policies and backup/DR processes
- Provide technical guidance for migration, configuration and deployment of Microsoft 365, Windows 10, Azure AD, Azure AD Connect, AD Federation and E&MS services across the organization
- Create user guides and instructional documents for end-users and service desk teams
- Update, contribute and maintain Microsoft Sharepoint online team sites as procedures/documentation change
- Responsible for L1/L2 Technical Support for a group of companies and multiple sites, Service Improvements, reporting, root cause analysis, incident management, automation, and developments for all Microsoft 365 services or cloud infrastructure
Qualifications & Requirements
Having 5-10 years of work experience
Having Certification in Microsoft 365 Certified: Enterprise Administrator Expert, Microsoft 365 (Messaging or Security) and IT Service Management ITIL Foundation Certificate in IT Service Management
Can join Immediately
Must be present in Abu Dhabi, UAE for the face to face interview