MS Dynamics CRM Administrator

MS Dynamics CRM Administrator

3i Infotech Limited
Abu Dhabi
4 - 5 Years
Not Specified

Job Description

Job Title: Application Administrator
Duration: Long Term
Location: Abu Dhabi
Roles and responsibilities:
Work closely with senior application consultant on below job responsibilities.
Provide extensive support in project management and project documentation.
Strong knowledge and hands on experience in Microsoft dynamic CRM.
Strong knowledge and experience in MS SQL and database administration.
Work with reporting and application database.
Responsible for the administration, monitoring and maintenance of software infrastructures and applications.
Analysis and diagnosis of application errors.
Training and support of users in using applications.
Work with developers and IT internal team starting from requirement analysis to deployment.
Identifying organizational need for new applications.
Data and process analysis.
Implementing, testing and integrating new applications.
Performing routine checks and upgrades.
Monitoring, recoding and responding to requests for support.
Investigating and diagnosing system faults and errors.
Resolving technical issues.
Analyzing error trends aimed at reducing or minimizing down time.
Communicating messages regarding systems issues to users promptly.
Liaising with software suppliers to fulfil the requirements of the organization.
Scheduling and running regular tests to enhance the current systems and applications.
Identifying and developing functionality changes.
Maintaining documentation of key databases and linked applications.
Make sure that the processes needed for a business to function and succeed are running smoothly.
Acting as a technical point of contact to fix application and systems issues and ADHOC requests
Provide professional application support to internal users and Medical and management team, communicate with internal and external interfaces to resolve problems, provide technical troubleshooting and resolution, escalate if necessary and close requests.
Make sure that all application requests are handled properly according to the business rules, policies, procedures, and standards to ensure that SLA of response and resolution is achieved.
Responsible for the Administration of SharePoint portal, create and manage repositories and library.
Support Billing activities and work with application support team to resolve the application related issues and upgrade.
User creation and provide technical support by coordinating with insurance providers.
Support Mobile application. Work with developers and vendors for the deployment and enhancement for content management website.
Application release deployment and change management. Work with developers for the deployment and enhancement of all applications.
Conduct extensive and critical UATs and provide timely feedback to the development team.
Data analytics and reporting. Strong knowledge in documentation and experience in Microsoft office tools.
Responsible for Data intelligence dashboard, work with the deployment and enhancement for Qlik sense reporting tool. Support and customization of Qlik sense BI analytic tool.

3i Infotech (www.3i-infotech.com) is a global Information Technology company committed to Empowering Business Transformation.

A comprehensive set of IP based software solutions (20+), coupled with a wide range of IT services, uniquely positions the company to address the dynamic requirements of a variety of industry verticals, predominantly Banking, Insurance, Capital Markets, Asset & Wealth Management (BFSI). The company also provides solutions for other verticals such as Government, Manufacturing, Retail, Distribution, Telecom and Healthcare.

3i Infotech has over 1500 customers, including 71 in the Fortune 500 list, in more than 50 countries across 5 continents.

The Company's quality certifications include ISO 9001:2008 for BPO, ISO/IEC 27001:2005 for Data Centre Operations and ISO/IEC 20000-1:2005 for Data Centre Management Services.

The Company's Global Delivery Model provides for the best resources to be drawn from its vast talent pool across the globe to offer optimal solutions. The Company integrates its products and services to create customized solutions to allow you to undertake technology-based business transformation that allows reorganization in line with today's dynamic digital business environment.

Specialties
Banking, Capital Markets, Mutual Funds, Asset Management, Insurance, Manufacturing and Government. Application Development & Maintenance, Payment services, Dataware Housing, Business Intelligence, Managed IT Services, BPO Services

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