Multi-Property Director of Sales-Business Travel(Delta City Center, Al Samriya Autograph Collection, Element City Center and Element West Bay Doha)

Multi-Property Director of Sales-Business Travel(Delta City Center, Al Samriya Autograph Collection, Element City Center and Element West Bay Doha)

Marriott International
4-7 years
Not Specified

Job Description

Job Description :

Posting Date May 15, 2022 Job Number 22021328 Job Category Sales & Marketing Location Delta Hotels City Center Doha, Umm Arsaan Street, Doha, Qatar, Qatar VIEW ON MAP Brand Delta Hotels & Resorts Schedule Full-Time Relocation N Position Type Management Located Remotely N With our diverse portfolio of locations, you'll find Delta Hotels in world-renowned cities and prestigious resorts across Canada. Delta Hotels is a Marriott International brand and offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 19 brands you'll find Marriott International in your neighborhood and in more than 74 countries across the globe. Find Your World at Delta Hotels. JOB SUMMARY Leads and manages all day-to-day activities related to the sales function of the cluster with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals of direct reports. CANDIDATE PROFILE Education and Experience . 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major 5 years of senior management experience in the sales and marketing division. Middle east work experience in the same discipline would be an added advantage. CORE WORK ACTIVITIES Supporting Developing & Executing Sales Strategies . Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment. . Works with management team to create and implement a sales plan addressing revenue, customers and the market for the segment led by the DOS. . Assists with the development and implementation of promotions, both internal and external. Maximizing Revenue . Provides positive and aggressive leadership to ensure maximum revenue potential (e.g., sets example with personal booking goals). . Recommends booking goals for sales team members. Managing Sales Activities . Monitors all day to day activities of direct reports. . Approves space release for catering to maximize revenue (DOS, Group) in the absence of a Business Evaluation Manager. . Participates in sales calls with members of sales team to acquire new business and/or close on business. . Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Analyzing & Reporting on Sales and Financial Data . Analyzes market information by using sales systems and implements strategy to achieve property's financial room and catering goals. . Assists Revenue Management with completing accurate six period projections. . Reviews sales and catering guest satisfaction results to identify areas of improvement. Ensuring Exceptional Customer Service . Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations. . Interacts with guests to obtain feedback on product quality and service levels. . Meets with guests during pre- and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction. . Empowers employees to provide excellent customer service. . Observes service behaviors of employees and provides feedback to individuals. . Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement. . Executes and supports the company's Customer Service Standards and property's Brand Standards. . Participates in and practices daily service basics of the brand. . Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event. . Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company. . Gains understanding of the property's primary target customer and service expectations serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event. Building Successful Relationships . Develops and manages relationships with key stakeholders, both internal and external. . Works collaboratively with off-property sales channels (e.g., Event Booking Center, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative. . Works with Human Resources, Engineering and Loss Prevention to ensure compliance with local, state and federal regulations and/or union requirements. . Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers. Managing and Conducting Human Resource Activities . Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. . Utilizes all available on the job training tools for employees. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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