Multi-Property Learning & Development Manager

Multi-Property Learning & Development Manager

Marriott International
2-5 years
Not Specified

Job Description

Job Description :

Job Number 21152584 Job Category Human Resources Location Delta Hotels City Center Doha, Umm Arsaan Street, Doha, Qatar, Qatar VIEW ON MAP Schedule Full-Time Located Remotely N Relocation N Position Type Management JOB SUMMARY Helps drive company values and philosophy and ensures all training and development activities are strategically linked to the organization's mission and vision. Works with property leadership team to identify and address employee and organizational development needs. The position is responsible for ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics, including product knowledge, company philosophy, and customer service and leadership skills. Conducts needs assessments, designs and develops training programs and facilitates the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment. It is a multi-property role and will be responsible for the L&D function of multiple brand hotels such as Delta by Marriott, Element by Westin and Auto Graphic Collection. CANDIDATE PROFILE Education and Experience . 2-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major 2 years experience in the human resources or related professional area certified trainer of Core programs of Marriott International. CORE WORK ACTIVITIES Administering Employee Training Programs . Promotes and informs employees about all training programs. . Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations. . Helps employees identify specific behaviors that will contribute to service excellence. . Ensures employees receive on-going training to understand guest expectations. . Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills. . Meets with training cadre on a regular basis to support training efforts. . Observes service behaviors of employees and provides feedback to individuals and/or managers. Evaluating Training Programs Effectiveness . Monitors enrollment and attendance at training classes. . Meets regularly with participants to assess progress and address concerns. . Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills. . Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. . Measures transfer of learning from training courses to the operation. . Ensures adult learning principles are incorporated into training programs. Developing Training Program Plans and Budgets . Ensures all training and development activities (department specific and general property training) are strategically linked to the organization's mission and vision. . Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance. . Makes any necessary adjustments to training methodology and/or re-trains as appropriate. . Aligns current training and development programs to effectively impact key business indicators. . Establishes guidelines so employees understand expectations and parameters. . Develops specific training to improve service performance. . Drives brand values and philosophy in all training and development activities. . Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. Managing Training Budgets . Participates in the development of the Training budget as required. . Manages budget in alignment with Human Resources and property financial goals. . Manages department controllable expenses to achieve or exceed budgeted goals. . Utilizes P-card if appropriate to control and monitor departmental expenditures. Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott's Autograph Collection features a select group of upscale and luxury independent partner hotels, each with its own distinct personality, experience, style and features. Located in major cities and desirable destinations around the world, Autograph guests favor hotel stays that reflect their own unique and personal styles. Be a part of our team and deliver an innovative guest experiences that resists predictability.

Job Details

Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories.
Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

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