NOC Engineer - NGBSS/eSight

NOC Engineer - NGBSS/eSight

Saudi Networkers Services
Not Specified
Not Specified

Job Description

Job Description :
  • Network Alarms Surveillance (NGBSS, eSight).
  • Trouble Ticket Creation, Handling and Closing as per agreed SOPs.
  • Fault Management/L1 Troubleshooting (Internal and Multi-Vendor Troubleshooting).
  • Change Management.
  • Event Assurance and Management.
  • Escalation and follow up for Network Incidents per SOP.
  • 3rd party fault escalation & follow up.
  • SLA understanding & fulfilment and follow up for compliance with all stakeholders.
  • WLA/OLA understanding and execution during NOC operational tasks.
  • Reporting & Presentation skills.
  • Problem Management Process, Resolution TTs for repeated faults.
  • Customer Complaints Handling, Support to other vendors/groups under Huawei scope.
  • Network Safety & Security standards compliance.

Job Details

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