On Site Services (OSS) Quality Manager - EMEA

On Site Services (OSS) Quality Manager - EMEA

GE Gas Power
Not Specified
Not Specified

Job Description


Job Description Summary
The On Site Services (OSS) Quality Manager will partner with Regional, Operations, Service Line, and Functional teams to drive quality improvements in the preparation and delivery of On Site Services. This position will be responsible for driving customer experience and operational improvements through Quality Planning, Assurance (QA), Quality Control (QC), and Improvement. The Manager will drive a Culture of Quality in which quality is built-in to the planning process, enabling teams to do their work right the first time in which processes are followed in execution in which shortcomings and defects are captured as non-conformances in which problems are fed back into the organization for accountability and resolution and in which ideas and lessons learned are captured for future improvement. The Manager will help resolve problems (e.g. Non-Conformance Reporting (NCR) and Root Cause Analysis (RCA)). The successful candidate is an experienced culture change agent with a track record of delivery.Job Description
Essential Responsibilities:
  • Provide strong Quality leadership in support of business goals and objectives
  • Lead Quality for all customer work, OSS staff and fixed facilities including Tooling resources where applicable
  • Provide leadership for any Quality Coaches/QA/QC teams
  • With the Region leadership team, build a Quality Culture throughout the organization - one in which defects are not accepted, created, or passed-on
  • Lead the deployment of campaigns such as 'STOP Work' and Leadership Observation process
  • Drive the full implementation of the Quality Management System (QMS), develop Audit plan, perform Audits, and drive compliance improvement and simplification of the QMS
  • Lead the measurement, analysis and regular operating rhythm around Quality metrics including Customer Experience and Cost of Poor Quality (CoPQ)
  • Apply Quality Planning, Assurance, Control, and Lean Six Sigma methodologies to improve process capability and thereby improve Quality metrics:
    • Implement Quality standards and controls for field work, including but not limited to proper execution of FP (Field Procedure) Quality Work Instructions, Outage Resource Impacts, (Surge Supplier) Third Party Vendor QC and OFE (Human Error Prevention)
    • Perform Quality Planning through proper readiness tollgate reviews including application of risk identification and mitigation through Preliminary Failure Modes Effects Analysis (PFMEA) methodology
    • Participate in critical outages to ensure compliance with all Quality standards by performing physical verification and coaching the onsite team
    • Measure performance of onsite teams against Quality standards, analyze trends and opportunities, and report results to management
    • Perform Site Quality Audits, conduct analysis and recommended actions
  • Manage the NCR process including driving increased capture and faster resolution
  • Lead and support Root Cause Analysis including overseeing the implementation and effectiveness of corrective and preventive actions
  • Work with operating leaders and teams to create a roadmap of continuous improvement projects and track the implementation and impact on customer facing metrics:
    • Lead and facilitate cross-functional project teams to drive standardization and simplification
    • Explore, evaluate, and codify best practices while ensuring new methods are formalized in the Quality Management System
  • Travel to approximately 6-10 outages per outage season for up to three days per visit, delivering site evaluation process audits and scope execution compliance
  • Proactively identify innovative and high impact methods by engaging field teams for ideas, evaluating the ideas for feasibility, and working with FieldCore teams to test them for effectiveness and potential future standardization

Qualifications/Requirements:
  • Significant leadership experience in Field Service and/or Quality
  • Significant experience managing complex projects with multiple stakeholders through to successful completion within time constraints
  • Significant experience implementing and influencing quality metrics
  • Ability to travel up to 40%
  • English fluency

Desired Characteristics:
  • Advanced level of knowledge of one or more: Field Engineering / Field Service Execution / On-Site Services
  • Advanced degrees in business or technical fields or industry certifications
  • M/BB certification, and/or Lean Sensei or TOC credentials
  • Strong networks within Fieldcore and GE Power, especially Services, Parts, Repairs, Global Supply Chain & Engineering would be a distinct advantage
  • Strong customer orientation and willingness to promote customer interests
  • Change agent with strong credibility and influencing skills and the proven ability to build relationships and influence stakeholders to become supporters
  • Proven ability to work efficiently without direct supervision. Self-motivated with demonstrated ability to motivate others to achieve results in complex situations
  • A procedure mindset and ability to implement procedures and monitor compliance
  • Strong analytical and quantitative skills with excellent critical thinking ability, interpersonal/leadership skills, and project planning skills
  • Significant experience in machining, Generator Diagnostic inspections or generator winding
  • Significant experience in Industrial Quality
  • Strong oral and written communication skills
  • Demonstrated ability to analyze and resolve problems
  • Ability to document, plan, market and execute programs
  • Established project management skills
  • Effective interpersonal and leadership skills

About GE Gas Power

GE (NYSE:GE) rises to the challenge of building a world that works. For more than 125 years, GE has invented the future of industry, and today the company's dedicated team, leading technology, and global reach and capabilities help the world work more efficiently, reliably, and safely. GE's people are diverse and dedicated, operating with the highest level of integrity and focus to fulfill GE's mission and deliver for its customers. www.ge.com

Job Source : jobs.gecareers.com

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