Operations Executive

Operations Executive

KOI Technologies FZCO
Dubai
3-9 years
Not Specified

Job Description

Job Description & Duties:

  • Attend to incoming queries received over the phone or by email and respond to customers’ emails
  • Sell products and place customer orders in the online booking system
  • Coordinate with Suppliers & Drivers to ensure seamless operation
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Other duties as assigned

Qualifications & Skills:
  • High School Diploma or equivalent
  • Proficient in relevant computer applications
  • Minimum 3 years’ experience in a call center environment / hospitality industry
  • Knowledge of customer service practices and principles
  • Excellent data entry and typing skills
  • Superior listening, verbal, and written communication skills
  • Ability to handle stressful situation appropriately

Salary:
AED 4000 to AED 6000 based on experience.

KOI Technologies FZCO

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