Job Description :
Our client, a well-established outsourcing service company is looking to hire an Operations Manager for their Abu Dhabi division. The key result areas are displayed below.
Responsibilities:- Leading and delivering complex client engagements that help identify, design, and implement creative business solutions for our clients.
- Manage and direct operations team to achieve business targets.
- Assist in developing or updating standard operating procedures for all business operational activities.
- Build strong relationship by addressing customer issues and complaints in a timely manner.
- Assist in developing operating and capital budgets.
- Monitor and control expense according to allotted budget.
- Manage work assignment and allocation for staff.
- Maintain accurate and clear documentation for operational procedures and activities.
- Work in compliance with company policies and procedures.
- Ensure team follows standard operating procedures for all operational functions.
- Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization
- Develop, implement, and maintain quality assurance protocols
- Ensure operational activities remain on time and within a defined budget
Requirements:- Bachelors degree in operations management, business administration, or related field
- Overall, 10 years proven experience in an operations management position is required, out of which at least a minimum of 5years experience in operations for an outsourcing service firm is mandatory.
- Strong budget development and oversight skills
- Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
- Highly trained in conflict management and business negotiation processes
- Knowledge of general business software and aptitude to learn new applications proficiency in Microsoft Office (Word, Excel, Outlook)