Patient Aide

Patient Aide

United for Manpower Solutions
2-5 years
Not Specified

Job Description

Job Description
  • Consistently performs accurate Patient Identification practices.
  • Initiates and advocates decisions in the context of patient experience and patient-centered care which impacts patients, families, and physicians.
  • Provides customer service and escort support to patients.
  • Provides limited clinical support related to imaging procedures as appropriate.
  • Performs accurate copying of imaging exams on to CD/DVD performed at Sidra
  • Ensures exceptional patient relation and communication towards a pleasant and efficient patient experience.
  • Observes and maintains patient privacy and confidentiality at all times.
  • Performs the Patient Identification process including patient wristbands, consistently.
  • Responds to any general, non-clinical questions solicited, or finds the most suitable staff member to answer.
  • Meets and greets patients as they arrive in Radiology and directs them to the appropriate reception and /or scheduling desks.
  • Escorts and directs patients to appropriate locality, waiting area and/or associated department/in-patient unit.
  • Escorts patients referred to financial counsellors.
  • Provides transportation devices as required.
  • Able to move and lift patients using appropriate transfer devices, always under clinical supervision.
  • Prepares patients (non-technical preparation) for procedures, including assistance to change into hospital gowns.
  • Prepares procedure rooms ready for imaging exams, as directed by the clinical staff.
  • Ensures procedure rooms are turned over between imaging exams to provide hygienic environment.
  • Assists the clinical staff with patients during imaging exams as required and keeps patients comfortable and at ease during the exams.
  • Ensures proper hand-over communication at all times to coordinate excellent patient care.
  • Assists the clinician with any required non-clinical adjunctive tasks during interventional exams, such as biopsies.
  • Performs administrative tasks associated with patient exams, including but not limited to, data entry and document scanning of worksheets and forms.
  • Responsible for digitizing outside films and matching/uploading exams to PACS under the direction of CMIST.
  • Responsible for accurately copying patient imaging exams from PACS for patient referral elsewhere, under the direction of CMIST.
  • Adheres to departmental and organizational policies, procedures and regulatory standards and requirements.
  • Adheres to and promotes compliance with the hospital’s radiation safety and protection and MRI safety policies and associated codes of practice and take appropriate action where non-compliance is evident.
  • Participates and complies with quality improvement programs and competency assessment initiatives for Radiology services.
  • 2 year Post graduate Certification/Diploma in a Health care Specialty qualification.

  • 2+ years combined frontline experience encompassing customer/hospitality service, reception, patient aide/assistant in a healthcare setup.
  • Working knowledge in a Radiology Department


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