Patient Care Coordinator

Patient Care Coordinator

Black Pearl
2-5 years
Not Specified

Job Description



Our client, a well-known medical center is currently recruiting for a Patient Care Coordinator for their Dubai location. For this role, you will have the following responsibilities:

. Manage all incoming clients and any phone calls in a professional manner.

. Ensure all paperwork (digital and non-digital) is prepared, recorded and filled accordingly.

. Ensure the Clinic is always neat and tidy.

. Ensure all Clinic staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments.

. Help with inventory management for smooth customer service and operations.

. Manage the daily schedule of the clinic and all bookings.

. Ensure all client information is kept confidential and any sensitive information is protected at all times.

. Escort clients to the nursing station at the time of their appointment.

. Greet clients and create a warm and welcoming environment.

. Perform any ad hoc duties as required to assist in the daily Clinic operation.

. Provide information to patients on clinic services, and schedule meetings where necessary with the appropriate staff for further information on treatments offered at the Clinic.

. Ensure the highest level of customer service is always provided.

. KPIs for quality of care. Exit surveys and handle patient complaints and encourage patients for positive testimonials.

. Post-visit follow up calls to select patients.

. Monthly admin meetings with nursing station staff to ensure smooth patient management and flow.

Requirements

. At least 2 years of experience working as a Patient Care Coordinator/ Patient Relation in a healthcare facility

. Excellent communication and interpersonal skills.

. Highly organized with attention to detail, and strong planning and time management skills.

. Experience working in a fast-paced environment.

. Has a great personality - warm, friendly, and outgoing

. Must have experience with insurance and claims management

. Must be willing to work in Dubai

To view other vacancies we have, please check our website () and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website - .

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