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Pool & Beach Manager

1-4 years
Not Specified

Job Description

Job Description :
Summary :
You will be responsible forthe efficient running ofthe F&B operatins in the Pool & Beach Department in line with Hyatt International's Corporate Strategies andbrand standards, whilst meetingemployee, guest and owner expectations. The Pool & Beach Manager is responsible to manage the assigned outlet as a successful independent profit centre, ensuring maximum guest satisfaction while operating within budget, helping to ensure the financial success of the outlet.
Qualifications :
  • Ideally with a relevant degree, apprenticeship or diploma in Hospitality or restaurant management.
  • Minimum 1 year work experience in the same capacity with good problem solving, administrative and interpersonal skills are a must.
  • Already based in the UAE.
  • Manage daily Pool & Beach operations
  • Maintains sanitation standards and assists servers and hosts on the floor during peak meal periods
  • Determines training needed and helps others to improve their knowledge or skills
  • Understands employee positions well enough to perform duties in employees absence
  • Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met
  • Serves as a role model to demonstrate appropriate behaviors demonstrates honesty/integrity leads by example
  • Encourages and builds mutual trust, respect, and cooperation among team members
  • Ensures and maintains the productivity level of employees
  • Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management
  • Ensures compliance with all applicable laws and regulations
  • Ensure grooming standards are maintained among all team members
  • Guidance to create an environment and ambience at the Pool so that it is perceived to be a relaxed and enjoyable and ensuring the quality and image for the hotel is maintained
  • Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations
  • Empowers employees to provide excellent customer service
  • Handles guest problems and complaints
  • Ensures corrective action is taken to continuously improve service results
  • Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction
  • Incorporates guest satisfaction as a component of daily briefings with a focus on continuous improvement

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