Professional Services Field Technician - Kuwait

Professional Services Field Technician - Kuwait

0-2 years
Not Specified

Job Description

DescriptionAbout Foodics

Proudly voted best place to work in 2021-2022. Foodics, a Saudi fast-growing startup in the MENA region, offers a complete, cloud point-of-sale SaaS platform, with tools that help F&B and retail businesses start, track and grow. Restaurant merchants use Foodics to accept payments, track inventory, monitor sales, send orders to the kitchen, digitize menus, manage employees and analyze their whole business with smart reports, anytime and anywhere on the cloud. Available in English, Arabic, Turkish, Spanish and French. Foodics works offline with iOS apps that securely store data on the cloud and can integrate with third-party apps. Founded in 2014 and headquartered in Riyadh, Foodics is currently available across the MENA region, with offices based in Saudi Arabia, United Arab Emirates, and Egypt with a culture of retaining talent, promoting creativity and efficiency. Foodics today is one of the most promising SaaS companies in MENA and a prominent Soonicorn (soon to be a Unicorn). We are looking for people like you to help shape tomorrow at Foodics and help us grow beyond a billion valuation.

To become a leading Fintech and trusted software partner globally, for retailers and sellers who want to grow their business.
We empower sellers with a comprehensive point of sale platform to enrich their operations. We give complete business control and offer smart reports on sales, customers, employees, and inventory. We also provide an ecosystem of tools to seamlessly accept payments and finance growth.
About The Role

Do you have a passion for hands-on problem solving Do you love helping others by sharing your knowledge and expertise Would you like to play a part in maintaining foodics customers trust and act as a skilled technician, problem solver and products guru Then this opportunity if for you!
We are looking for smart individuals who have the rare mix of being tech passionate at the same time people-oriented, who would work with our customers in their own locations, handle foodics software installation and hardware setup, introducing and training our customers on the product, and solve on demand issues for them! If you believe you have that super power, and is looking for an opportunity to join the next unicorn in the making, apply now!

Main tasks and responsibilities
  • Deliver a word class service for new and existing clients
  • Handle customer needs at their locations for All Foodics Services, RMS, Pay, Online
  • Visit client's sites and ensuring quality of services
  • Handle location specific onboarding, installations, trainings, replacement and support requests
  • Work with other departments on clients escalated tickets to deliver on demand support
  • Handle requests on-demand and within company's SLA
  • Work closely with outlet team and operations for clients on-demand and general support requests
  • Diploma/Bachelor's Degree in Networking, Computer Information System, Computer Science
  • 0-2 years of experience, preferably with Information Technology / Software and/or Software-as-a-Service (SaaS) products experience
  • Knowledge in software, networking and POS systems
  • Comfortable with handling high volume of requests and calls received on our unified number.
  • Flexible to deliver work out of working hours/Public Holiday calls and visits
  • High problem-solving skills - able to identify problem and find solutions
  • Comfortable in English and Arabic language - communicating with confidence
  • Good commands over MS Office Applications - Excel on specific
  • Knowledge of Networking, POS, ERP systems is a plus
  • Experience with escalation tickets handling and CRM is a plus
  • Must have valid driving license and owning a car to be used for business requirements such as installation, site visits, training requests, etc.
  • The chance to join this amazing journey of explosive growth with excellent financial backing.
  • We offer a culture that fosters inclusion, diversity and innovation.
  • Competitive full-time salary.
  • Performance based company that offers 30 vacation days, career advancement and lucrative compensation, including bonuses and ESOP potential for Lead level and higher.
  • Working in a hyper-growth environment, you will enjoy numerous learning and career development opportunities.
  • Training, regular events and opportunities to travel and attend global conferences, when travel is available.
  • A great opportunity to grow and work with the most amazing people in the industry.
  • Being part of an environment that offers challenging goals, autonomy and mentoring, which creates incredible opportunities, both for you and the company.

Disclaimer: Here at Foodics, we don't just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. All employment is decided on the basis of qualifications, merit, and business need. Foodics is proud to be an equal opportunity workplace and is an affirmative action employer

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