Raffles Club Agent

Raffles Club Agent

Accor
1-2 years
Not Specified

Job Description



POSITION DESCRIPTION
Position: Raffles Club Agent
Department: Rooms Division / Raffles Club
Reports to: Raffles Club Supervisor / Raffles Club Manager
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PURPOSE OF POSITION
To be responsible for all activities relevant to Raffles Club guests such as the reception, private check in / out, cashiering, foreign exchange and assisting guests with inquiries.
KEY ROLES & RESPONSIBILITIES
  • Greet guests at all times in a friendly and helpful manner
  • Register and room all Raffles Club guest arrivals according to established procedures
  • Perform check-in, check-out and room change procedures and ensure all data is accurately entered into the hotel system
  • Liaise closely with Butlers to escort and do follow-ups on guest requests or requirements
  • Maintains cashier float and ensure accurate daily report of all money received
  • Cashes hotel guests personal and travelers checks and assists with currency exchange
  • Keeps abreast of all modifications to accounting policies and procedures
  • Knowledgeable of all special promotion procedures for programs such as Seasonal Packages, Frequent Flyers Programs and Hotel Loyalty programs (Raffles Ambassadors)
  • Attend to guest's complaints, inquiries and requests refer problems to supervisor/Assistant Manager if he/she unable to assist
  • Is familiar with other Raffles properties so that guests indicating any next destination on the registration card can be sold on an onward booking to another Raffles property
  • Ensure that guests depart the hotel with a positive impression of the hotel service
  • Perform audit balances and prepare all reports for audit in an orderly fashion
  • Maintain comprehensive knowledge of standard reservation procedures
  • Offer secretarial duties for guests such as faxing, posting, copying, scanning etc.
  • Maintain exemplary department standards of behavior and appearance and attitude
  • Ensure that Reception and Lounge work area is clean and in an orderly state at all times
  • Performs related duties and special projects assigned
  • Adhere to OH&S policies and procedures
  • Set up for Breakfast, High-Tea & Cocktail Hour & ensure timely replenishment of amenities
  • Forecast weekly stock intake on food and beverage in the lounge

PERSONAL ATTRIBUTES
  • Good level of engagement with guests
  • Ability to work cohesively as a team with a multi-cultural workforce
  • Excellent communication skills
  • High level of integrity, enthusiasm, dedication, support for continuous improvement
  • Good knowledge of Front Office and F&B Operations

QUALIFICATIONS
  • Post Secondary school education or Diploma from School for Tourism & Hotel Management

EXPERIENCE
  • Minimum 1 - 2 years relevant experience in customer service/guest relations

About Accor

Job Source : careers.accor.com

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