Raffles Club Supervisor

Raffles Club Supervisor

Accor
2-3 years
Not Specified

Job Description



POSITION DESCRIPTION
Position: Raffles Club. Lounge Supervisor
Department: Rooms Division / Raffles Club
Reports to: Raffles Club Manager
__________________________________________________________________________________
PURPOSE OF POSITION
To assist to oversee and direct all aspects of the Raffles Club lounge functions to achieve the highest possible guest satisfaction to current and future VIPs.
KEY ROLES & RESPONSIBILITIES
  • Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
  • Manage and supervise the lounge during operating hours
  • Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
  • Meet and greet all guests personally
  • Oversee maintenance of efficient repeat guest history system
  • Promote Inter-Hotel sales and in-house facilities
  • Perform such functions to include but not be limited to:
    • Prepare Raffles Club guest welcome letters
    • Monitor guest comment cards and feedback
    • Attend to special requests by guests
  • Handle guest complaints and refer them as necessary, follow up on corrective action
  • Compile, analyze and control Raffles Club costs and inventory
  • Prepare requisitions for amenities on a timely basis
  • Ensuring and maintain entire range of services offered for the Raffles Club Lounge
  • Appraise appearance, discipline and efficiency of all staff under direct supervision
  • Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations
  • Prepare efficient work and vacation schedule for Raffles Club staff, taking into consideration project occupancy and forecasts and any large group movements
  • Performs related duties and special projects assigned
  • Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
    • Plan for future staffing needs and recruit in line with company guidelines
    • Prepare detailed induction programmes for new staff
    • Analyse training needs of Front Office staff and develop training programmes
    • Conduct probation and formal performance appraisals
    • Coach, counsel, discipline staff and provide constructive feedback to staff
  • Work with Superior in the preparation and management of department's budget control & monitor departmental costs on an ongoing basis to ensure performance against budget
  • Adhere to OH&S policies and procedures and ensure your direct reports do the same

PERSONAL ATTRIBUTES
  • Good organisational skills
  • Good level of engagement with residents
  • Ability to manage a multi-cultural workforce
  • Excellent leadership & communication skills
  • Display high levels of integrity, dedication and support for continuous improvement
  • Flexible management style to meet the challenges of a changing work environment
  • Good knowledge of the entire Front Office Operations
  • Must be a self-starter, coach & mentor who can motivate the Team to perform their best
  • Knowledge of Opera Property Management System preferred

QUALIFICATIONS
  • Degree from School for Tourism & Hotel Management

EXPERIENCE
  • Minimum 2 - 3 years relevant experience with at least 1 year at a supervisory level

Job Details

Employment Types:

Function:

About Accor

Job Source : careers.accor.com

Similar Jobs

People Also Considered

Data Not Available

Career Advice to Find Better

Simple body text this will replace with orginal content