Raffles Club Supervisor

Raffles Club Supervisor

2-3 years
Not Specified

Job Description

Position: Raffles Club. Lounge Supervisor
Department: Rooms Division / Raffles Club
Reports to: Raffles Club Manager
To assist to oversee and direct all aspects of the Raffles Club lounge functions to achieve the highest possible guest satisfaction to current and future VIPs.
  • Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
  • Manage and supervise the lounge during operating hours
  • Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
  • Meet and greet all guests personally
  • Oversee maintenance of efficient repeat guest history system
  • Promote Inter-Hotel sales and in-house facilities
  • Perform such functions to include but not be limited to:
    • Prepare Raffles Club guest welcome letters
    • Monitor guest comment cards and feedback
    • Attend to special requests by guests
  • Handle guest complaints and refer them as necessary, follow up on corrective action
  • Compile, analyze and control Raffles Club costs and inventory
  • Prepare requisitions for amenities on a timely basis
  • Ensuring and maintain entire range of services offered for the Raffles Club Lounge
  • Appraise appearance, discipline and efficiency of all staff under direct supervision
  • Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations
  • Prepare efficient work and vacation schedule for Raffles Club staff, taking into consideration project occupancy and forecasts and any large group movements
  • Performs related duties and special projects assigned
  • Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
    • Plan for future staffing needs and recruit in line with company guidelines
    • Prepare detailed induction programmes for new staff
    • Analyse training needs of Front Office staff and develop training programmes
    • Conduct probation and formal performance appraisals
    • Coach, counsel, discipline staff and provide constructive feedback to staff
  • Work with Superior in the preparation and management of department's budget control & monitor departmental costs on an ongoing basis to ensure performance against budget
  • Adhere to OH&S policies and procedures and ensure your direct reports do the same

  • Good organisational skills
  • Good level of engagement with residents
  • Ability to manage a multi-cultural workforce
  • Excellent leadership & communication skills
  • Display high levels of integrity, dedication and support for continuous improvement
  • Flexible management style to meet the challenges of a changing work environment
  • Good knowledge of the entire Front Office Operations
  • Must be a self-starter, coach & mentor who can motivate the Team to perform their best
  • Knowledge of Opera Property Management System preferred

  • Degree from School for Tourism & Hotel Management

  • Minimum 2 - 3 years relevant experience with at least 1 year at a supervisory level

Job Details

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About Accor

Job Source : careers.accor.com

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