RC RAK, Al Wadi Butler

RC RAK, Al Wadi Butler

The Ritz-Carlton
Not Specified
Not Specified

Job Description


POSITION SUMMARY
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Follow all company safety and security policies and procedures report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities thank guests with genuine appreciation. Speak with others using clear and professional language answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Duties & Responsibilites
  1. Delivering the bespoke service according to The Ritz-Carlton brand guidelines and to maintain Guest Voice scores.
  2. Ensure all guests are being treated in an efficient and courteous manner.
  3. At a minimum, Butler services include in room dining service, packing, unpacking, check-in, check-out, and expediting all laundry and pressing needs, as well as shoe shine service & housekeeping by appointment.
  4. Bulter greets guest in the lobby & escorts guest to the villa & introduce guests the features & facilities in the room & explain guest entitlement.
  5. To handle in-villa check in and in-villa check out properly upon guest request.
  6. Set-up the villas for the arriving guests as per guest preferences & pre-arrival requests.
  7. Inspect the occupied villas for cleanliness & maintenance.
  8. Check arrival guests special arrangements of amenities for guests who are celebrating special occasions.
  9. Offer welcome beverages & complimentary wake up beverages when needed.
  10. Coordinate activities with other hotel departments in order to facilitate increased levels of communication & guest satisfaction.
  11. Responsible for promoting hotel facilities, services & product to the targeted guest group & offer to make reservations.
  12. To assist Housekeeping Department for any basic housekeeping requests to give quick and respond service to the guests.
  13. To do packing and unpacking service.
  14. To do shoe shine service.
  15. To familiarize with wine & food menu knowledge.
  16. To interact with the guest to ascertain preferences, dislikes and overall experiences during the guest stay.
  17. To share with Duty Manager / Front Office Manager / Director of Rooms for any guest feedback or complaints
  18. Report any damages or needed repairs to the relevant departments such as Engineering, Housekeeping & Loss Prevention.
  19. To assist all departments as required during peak periods.
  20. To maintain maximum communication among Front Office, Housekeeping, Food & Beverage for flawless service.
  21. To resolve any tasks sent through Guest Experiend Platform.
  22. Support Finance audit & other internal audits carried out in efficient manner.
  23. Ensure compliance with the grooming & uniform standards.
  24. Ensure compliance with legislated health & safety requirments within the workplace.
  25. Actively promote a work environment which cares for guests & Ladies & Gentlemen alike. Able to work any shift that is assigned to him / her by the leaders.
  26. To ensure that Ritz-Carlton Core Values are carried out at all times.
  27. Carry out all tasks as directed by your Leaders.
  28. Abide by the Marriott International Code of Conduct & Associates Handbook. Follow all resort policies & procedures.

Front Desk Procedures
  1. Process all guest check-ins by confirming reservation details and process all payment types such as room charges, cash, checks, debit, or credit.
  2. Process all check-outs including resolving any late charges and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Supply guests with directions and information regarding property and local areas of interest.
  3. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
  4. Complete designated cashier and closing reports in the computer system. Cash guests personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Safety and Security
  1. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
  2. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.
  3. Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
  4. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
  5. Maintain awareness of undesirable persons on property premises.

Policies and Procedures
  1. Protect the privacy and security of guests and coworkers.
  2. Maintain confidentiality of proprietary materials and information.
  3. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
  4. Comply with quality assurance expectations and standards.
  5. Test communications equipment and ensure it is working properly.

Job Knowledge / Skill:
  1. Good English language skill and communication skill

Other language skill also preferred.
  1. Previous concerned working experience is preferred.
Marriott International is an equal opportunity employer.We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination onanyprotectedbasis, such as disability and veteran status, or any other basis covered under applicable law.
Job Source : jobs.marriott.com

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