Black Pearl
2-5 years
Not Specified

Job Description

Our client, a well-known medical center is currently recruiting for Receptionist to be based in Dubai.

Your responsibilities would include but are not limited to:

Reporting to: Head of Marketing & Reception.

As a Call Center Agent

. Attend customer enquiries through inbound calls

. Document the call details in the software along with a summary of the query

. Assist customers for call back requests received through emails

. Assist customers in booking appointments, when they fail to do it online through the website and educating them about the loyalty program

. Answer queries on redemption, point upgrades, offers, etc.

. Ensure patients details are updated in the relevant databases as and when requested

. Act as a first point contact for complaint management.

. Follow up on customer complaints/ feedback

As a Receptionist

. Answers phone call in a polite and cordial manner. Maintains proper telephone etiquette.

. Handling patient complaints and address it to the concerned Clinic/Unit Manager, Supervisor in timely manner without delay. Maintain complete knowledge at all times of all hospital features /services/price/packages and hours of operations.

. Ensure that the place of work and surrounding area is kept clean & organized always.

. Reports equipment failure, safety, and security issues to Patient Care Coordinator.

. Remains professional always and does not involve in any out of departments discussion regarding policies, data and information obtained within the department and as part of assigned duties.

. Accepts additional duties, within the scope of practice in periods of higher workload.

. Use own initiative and perform duties and tasks within assigned period, due dates and in the required format.

. Actively participates in all quality and performance improvement activities within the department and the hospital as per the Performance Improvement and Patient Safety Program.

. Proactively assists and fulfill any tasks given by the Marketing Head.


. Minimum of 2 years experience in the given field

. Proven work experience as a Receptionist, Front Office Representative, or similar role

. Proficiency in Microsoft Office Suite

. Hands-on experience with office equipment (e.g., fax machines and printers)

. Professional attitude and appearance

. Solid written and verbal communication skills

. Ability to be resourceful and proactive when issues arise

. Excellent organizational skills

. Multitasking and time-management skills, with the ability to prioritize tasks

. Customer service attitude

To view other vacancies we have, please check our website () and follow us on our social media accounts - LinkedIn / Facebook / Twitter / Instagram

Disclaimer: Black Pearl will never ask for money or any form to charge our candidates just to process or consider their application for any of our available vacancies. If you happen to receive such request from any members of our staff or other individuals claiming to be part of Black Pearl, please do call our office at +9712 622 55 03 or drop us a message on our website - .

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