Receptionist & Office Assistant

Receptionist & Office Assistant

ATELIER HOUSE HOSPITALITY
3-13 years
4000 - 5500 AED

Job Description

You will be the voice and operations head of our business!

Required

Female candidates only
Great verbal and typing communication
Cheerful voice and positive attitude with clients & coworkers
Mindfulness of timings
Logistic / Operations coordinating capability (we will assist with this)
Great English accent

You must be very comfortable using computer software, taking phone calls, and multitasking when necessary.
Programs you will be using on the computer are WhatsApp, Instagram, Facebook Messenger, our Website chatbox, a cloud scheduling software, google maps, & our payment gateway to send online payment links for some customers.

We will try to automate many of our client bookings the day prior; however, some will need to be coordinated with you the same day.

When you receive the booking, you should collect the client's address if not already provided.
You will create a driving schedule for the pickup and dropoff of staff at each client location.
The client appointment has a small time window, and you will need to coordinate with the staff and the driver on what locations they cannot be on time. If so, it will be your duty to coordinate a taxi for that staff.
You should be responsive to clients by phone from 7am-10pm; however, office timings will be under 12 hours, and less when we increase staff to cover your position.
You will be responsible for rotating laundry washing and drying every 30 minutes during office hours
You will oversee daily accounting with the Senior Therapist & follow up with any client payments or cancellation fees.

Starting Pay
AED 4,000 - 5,500 depending on experience.

Benefits
Annual Flight Ticket
Health Insurance
Annual medical check-up
Company Phone and Service Plan
Staff Transportation depending on the location of accommodation
Daily meals & snacks during work hours
Staff Uniforms
Laundry for Staff uniforms

Additionally;
Annual bonus with company sales targets
Annual salary increase according to company sales targets
Gratuity according to number of years with the Company
(1 month Salary Bonus after completion of 2 Year contract)

Holidays and Time off
1 Day off Weekly, most likely Sunday or Monday (depending on our slowest day of operations)
Annual Vacation 24 days after 1 year of service

The Company

A professional luxury home massage therapy for Dubai residents and visitors. Solace Spa is a mobile spa that provides tranquility and therapeutic relaxation to female and male clients at the comfort of their homes.

Many of our clients are VIP, through our own social network in Dubai.

Management
This is a Husband and Wife run business. Chris is from the US, Panchali is from India. Panchali has been listed in the top 50 most powerful women in hospitality in Dubai multiple times, and was the first woman in Hospitality to receive a Golden Visa. Chris is an experienced hospitality investor, technology enthusiast and a military veteran. Together we have a very big VIP social network in Dubai and a high level of experience in hospitality and training.

We do have high expectations for quality but we will provide expert support and growth for all staff.

We hope that you would stay with us for many years, and we will include incentives for long term employees including bonus and commission structure upon the success of the business. In addition, we know that you will be supporting family at home and we will make sure that you get an annual ticket and time to see your family.

Social Media & Public Relations

This will be launched next month and announced in the news and to many social media influencers. The Website, Instagram, Facebook, & Tik Tok will be fully functional at that time only. Our target market will be VIP, Influencers, high spending families throughout Dubai initially.

Company Development
In your first 6 months, we will take your perspective and consideration on possible ways to improve our logistics automation and customer service. As we grow, we will hire additional staff to reduce your work burden and timings.

You have our promise that we will always contribute time and resources to improve the business & our work environment.

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