Reservation Supervisor - Hotel/Resort

Reservation Supervisor - Hotel/Resort

Edara Consultancy
Manama
2 - 7 Years
566892 - 680271 AED

Job Description

Responsibilities:

- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests. Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies.
- Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
- Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards.

Edara Consultancy is a company that offers top tier Human Resources and Administration outsourcing solutions and provide companies and business owners an alternative choice for managing their Human Resources function. Edara Consultancy is also a recruitment agency specializing in executive search and finding top talent for top jobs.

In a globalized and competitive market as well as the ever growing local and international regulations, the demand for HR services whether on a basic or sophisticated level has become compulsory. Edara consultancy was established to address these needs and provide business owners flexible options by choosing the service that best fits their business.

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