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Restaurant & Café Group Leader | IKEA | Oman

Al-Futtaim
2-3 years
Not Specified

Job Description


About Al-Futtaim Private Company LLC
No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get The chance to push the limits every single day.
As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You'll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.
About Al-Futtaim IKEA
GROWING TOGETHER...
We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.
Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.
JOB PURPOSE:
To assist the Food & Beverages Manager in the execution of the IKEA Food Service Concept in the IKEA Restaurant & Café, IKEA Bistro, IKEA Swedish Food Market and IKEA co-worker restaurant by ensuring that the daily operations of the kitchen and production area is supervised and directed at the highest standard way to strengthen the IKEA store's position as the best home furnishing store in the local market. To assist the Food & Beverages Manager in the execution of the IKEA Food Service Concept in the IKEA Restaurant & Café, IKEA Bistro, IKEA Swedish Food Market and IKEA co-worker restaurant by ensuring that the daily operations of the kitchen and production area is supervised and directed at the highest standard way to strengthen the IKEA store's position as the best home furnishing store in the local market.
What's more, we believe that you have the following knowledge, capabilities and motivation:
.Live and share the IKEA values every day
.Must have a minimum of 2-3 years food service supervisory experience, preferably in a high-volume business
.Trade School Graduate preferably in hotel, business or culinary programme of study
.Must have an interest and knowledge of culinary or food service industry
.Must have a strong customer focus
.Must have the ability to work in a high-volume, fast-paced, and constantly changing retail environment
.Must have analytical skills
.Must have multitasking capabilities
.Must be computer literate
KEY RESPONSIBILITIES:
Customers

. Ensure our guests are always in focus and strive to make them smile. Meet and serve our guests showing empathy and care. Willing to listen and support them with an attitude based on the IKEA values.
. Lead by example and a good ambassador for the IKEA store in all contact with our guests, and give them a good reason to return again and again.
. Always look at our store through the eyes of our customers. Have a daily dialogue with our guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.
. Empower and encourage the team to take immediate action to meet the needs of guests and give input on how to continuously improve our meeting with them.
. Ensure our guests have a great shopping experience always throughout the day.
Commercial
. Maximize vitality and commerciality of IKEA FOOD in your store to increase sales and profitability according to your goals.
. Ensure an effective implementation and presentation of the IKEA FOOD range matrix.
. Actively contribute and support all marketing and in-store activities by integrating IKEA FOOD in the store's Commercial Calendar and use these as an opportunity to proactively drive sales.
. Ensure effective and economical handling of range changes including management of outgoing range and activities in your function according to the set timelines in the Commercial Calendar.
. Ensure that the daily work routines are in place, that the displays are well-filled and the range is presented in an optimal commercial way.
. Initiate actions to fill the restaurant at off-peak time and increase turnover per seat.
. Cooperate with Commercial SFM & Bistro Manager to enhance the link between the Restaurant and the Swedish Food Market.
. Maintain in-depth knowledge of the competition on the local food market. Use this information to initiate immediate action, to secure an appropriate price distance. Give input on changes done to your IKEA FOOD Manager.
. Equipments Maintenance and documentation of visits and plan if break down
Steering the business
. Work actively to make the IKEA store successful and high performing, today and tomorrow by attracting visitors, achieving sales growth and reasonable profitability, ensuring the satisfaction of guests and co-workers, and excellent operational performance as measured through our defined Key Performance Indicators (KPIs).
. Monitor and control the food costs, operational costs, productivity, sales mix and recipe cost.
. Responsible for the efficient organisation of the business area in relation to financial performance i.e. gross profit, costs, hours planning, productivity levels, absence management and holiday planning to agreed service levels.
. Ensure the implementation and follow-up of the SOP rules and guidelines.
Operations
. Ensure that the IKEA Quality and Food Safety Policies and routines are followed.
. Report any food incident, or potential incident, through CASY and inform my manager. I contribute to creating a 'safety first' culture where co-workers are encouraged to raise and discuss concerns and solutions.
. Ensure there is the right number of co-workers in the right place at the right time to run my area successfully.
. Work proactively to avoid bottlenecks and consistently improve customer satisfaction.
. Ensure the daily operational routines and actions set out by my manager for the area are implemented
A few more things for you
Interest Then please join us for a rewarding career journey!
We are here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.
Before you click, 'apply': Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.
As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.
Apply now

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About Al-Futtaim

Job Source : www.afuturewithus.com

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