Retail Sales Agent - Jeddah

Retail Sales Agent - Jeddah

2-5 years
Not Specified

Job Description

* Role Purpose:
To serve SNAS/DHL customers at the Front Counter, ensuring that all customer needs are met, questions and queries handled, all shipments are correctly and accurately processed and company standards are met or exceeded at all times.
* Accountabilities:
1) Skills/
Qualifications: Maintain cleanliness and excellent appearance within the Front Counter. Project a professional image in greeting and serving customers.
2) Impact: Ensure all sales targets are met/exceeded. Ensure all cash and the cash float are handled correctly. Use SPS system to complete AWBs in line with company standards.
3) Problem Complexity / Process:
Ensure that perfect shipment criteria is met at all times. Maintain suitable levels of brochures and tariffs on display. Ability to choose between different alternatives with care. Use sound judgement in conditions of uncertainty.
4) Customer / Stakeholder: Ensure the delivery of precise and correct information to customers and provide advice on shipment acceptance and carriage. Security screen all shipments prior to acceptance. And take necessary action against DGA shipments. Hold consignee collect shipments as appropriate.
5) Autonomy:
Ensure all machinery is in working order (Card, Weighing, Computer) Up loading of Disk information from the SPS accurately at the end of each day.
6) People Management: Ability to understand the perceptions and needs of others, as well as to pick up clues to others current unspoken thoughts.

* Education: Diploma or university degree.
* Experience: At least 2 years in HR administration or similar experience.
Knowledge of the Saudi Arabian Labour Law an advantage
Database management.
* Technical Knowledge/Skills: Very good computer skills, particularly in MS Office Package (Word, Excel, PowerPoint, Access).

About DHL

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