To identify customers’ needs and expectations and serve them in a friendly manner demonstrating du’s brand values at all the times.
To deliver exceptional customer service through retail experience by providing information on all of du’s products and services to help the customer to make suitable choices.
Achieve the individual agreed quantitative sales targets for different product and services.
To contribute to the agreed team quantitative sales targets.
To ensure that all policies and procedures are adhered to, including Retail Sales and company specific policies and procedures.
Handle different forms of payments including cash and credit cards, ensuring adherence to the agreed policies and procedures at all the times.
Work collaboratively with the team to ensure company image and brand values are illustrated at all the times.
Provide feedback for continuously improve the overall customer experience.
Provide full range of after sales services and seek first step resolution whenever possible on any issues.
Ensure and update knowledge of all retail systems to ensure streamlined effective services.
Check and display stock as required and ensure shop appearance is always in line with the set company standards.
To be flexible to provide support across the shops if required.
Assist in general administration and smooth running of the shop.
Minimum 7 years’ experience, with at least 5 years’ experience as a Store Head in a diversified Luxury Retail Group/Department Store Chain Luxury retail experience/profile is a must
You will be mainly responsible for maximizing revenues for blu Intelligent Solutions on all B2B & B2C channels; success will be determined by measuring the actual performance to the targets mandated by the senior management.
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