Role in Quality & Brand Experience

Role in Quality & Brand Experience

Dubai Opera
2-5 years
Not Specified

Job Description

Vida Hotels and Resorts, under the portfolio of Emaar Hospitality Group, is a refreshingly different urban hotel concept for the new generation of business executives, entrepreneurs and leisure travelers. Always located where they need to be, each Vida Hotel brings out the brands pillars in a unique and unconventional manner while focusing on the communities in which they operate in.
The Dubai born lifestyle hub has become a trend-setter for the region's fast-growing boutique hotel sector and is home to those who appreciate fashion, art, design, and entrepreneurship. Being one of the first lifestyle hotel experiences in the region, the brand is repeatedly recognized as ‘Best Boutique Hotel under several national and international titles.
Lead the Brand Experience performance within the hotel, nurturing continual improvement to achieve the highest Guest Experience, Service Excellence, Standards Conformance, and Brand Message that enables returns on Financial, Loyalty, and Advocacy.
Acting as an internal consultant and mentor, assesses the cause and effect of communicated needs, and advises and implements appropriate solutions. Works across departments to provide proactive solutions to improve guest experience and service standards. These solutions may not always be training solutions, however, could be related to management, morale, equipment or systems.
Implement long-term strategies as identified by Corporate, enabling EHG to achieve sustainable business performance, and focus on driving continual improvement in line with EHG Quality & Brand Experience Policy. In alignment with the overall EHG Brand Experience structure, work in close partnership with Brand Marketing to deliver the desired Brand Experience across all ambassadors journey and guest touch points.
  • Degree in Quality / Hospitality / Business Management or Equivalent
  • Previous experienceas Quality & Brand Experience Manager
  • Training Qualification / Studying for a Training qualification
  • Experience of facilitating senior groups of staff (essential)
  • Minimum 2 years experience in Quality Management/Strategic Management/Business Excellence role, preferably in the service industry sector
  • Expert level proficiency in MS Excel, PowerPoint, Word, Visio, MS Project
  • Detailed knowledge of process management methodologies (including process mapping).

  • Enhance Operational excellence and delivery of brand service experiences
  • Delivery of specific projects within set time scales that will contribute to business and / or personal growth
  • Strategy for brand service immersion
  • Customer satisfaction (Mystery Shopper score or Trip Advisor ranking)

  • Put Customer First
  • Drive for Results
  • Learning
  • Disrupt & Challenge
  • Resilience
  • Adaptability

At Emaar, our DNA lays the foundation for everything we do. It forms the base of how we serve our customers, how we speak with one another, and the way we move forward in every decision we make. In short, it is the essence of who we are and how we communicate.
Customer Focus
Customers are our number one priority. We take pride in delivering on our promises and above all we value the trust they place in us to deliver flawless products, services and experiences.
Ownership Mindset
No detail is too small, no challenge is too big and no ambition is too great. We drive efficiency and effectiveness into every corner of our business, so we are fit for the future and to compete.
Fast Paced
Speed is everything in business. We evolve and adapt quickly and have the willpower, skills, knowledge and passion needed to deliver extraordinary speed for our customers.
Talent and Tenacity
Our people are heroes, superhumans and warriors. We are a team of great pooled talent that dream big and act quickly, with high energy and positivity.
Adaptability We keep up with the times, disrupting and challenging the status quo. We challenge conventional wisdom and ourselves, we expect the unexpected, and we develop products and services that reflect the future.

Job Details

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About Dubai Opera

ABOUT THE COMPANY Emaar Hospitality Group, a premier global provider of enriching, personal and memorable lifestyle experiences. As an innovative, agile and influential leader in hospitality, Emaar Hospitality Group is a wholly-owned subsidiary of Emaar Properties PJSC, the developer of elegantly designed and exceptionally built property, malls and hospitality projects across the world.

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