Role In Quality & Brand Experience- Specialist

Role In Quality & Brand Experience- Specialist

Dubai Opera
Not Specified
Not Specified

Job Description



Vida Um Al Quwain is the latest exciting addition, and our first beach resort locationto the Vida Hotels and Resorts, portfolio.
Arefreshingly different urban hotel concept for the new generation of business executives, entrepreneurs, and leisure travelers.The Dubai-born lifestyle hub has become a trend-setter for the region's fast-growing boutique hotel sector and is home to those who appreciate fashion, art, design, and entrepreneurship. Being one of the first lifestyle hotel experiences in the region, the brand is repeatedly recognized as Best Boutique Hotel under several national and international titles.
Lead the Brand Experience performance within the hotel, nurturing continual improvement to achieve the highest Guest Experience, Service Excellence, Standards Conformance, and Brand Message that enables returns on Financial, Loyalty, and Advocacy.
Acting as an internal consultant and mentor assesses the cause and effect of communicated needs, and advises and implements appropriate solutions. Works across departments to provide proactive solutions to improve the guest experience and service standards. These solutions may not always be training solutions, however, could be related to management, morale, equipment, or systems.
Implement long-term strategies as identified by Corporate, enabling Vida Hotels &Resorts to achieve sustainable business performance, and focus on driving continual improvement in line with Vida Hotels &Resorts Quality & Brand Experience Policy. In alignment with the overall Brand Experience structure, work in close partnership with Brand Marketing to deliver the desired Brand Experience across all ambassadors journey and guest touchpoints.

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