Lunatus Trading
3-5 years
Not Specified

Job Description

Job Description:

  • Responsible to provide technical/sales support for Ophthalmic Lasers, Ophthalmic Equipment, and systems
  • Install, repair, and maintain these products, document and report all service activities in compliance with manufacturer standards
  • Support Sales team with sales activities, lead generation, demonstration, and marketing activities.
  • Establish, Maintain, and Extend technical/sales support with existing and new customers


  • Cooperate and coordinate with Sales/Technical Managers on field visits, service calls, demonstrations and installations
  • Follow up with existing customers on Service Contracts, warranties, and maintenance tasks
  • Carry-out maintenance, installation, and In-Service procedures as per manufacturer standards
  • Report and document all installations as per manufacturer standards
  • Conduct customer training regarding proper use and maintenance of Ophthalmic Lasers and ophthalmic systems.
  • Report and document customer trainings as per manufacturer standards
  • Carry-out repair and maintenance of Ophthalmic Lasers and Ophthalmic Equipment as per manufacturer standards
  • Attend to customer calls and requests on a prompt and timely manner
  • Report and document maintenance and repairs in compliance to manufacturer standards
  • Ensure customer satisfaction is delivered for performance of the system in the facility

Who You Are
  • You hold a BSc of Science degree of Electronics or Bio-medical Engineering.
  • You have minimum 3-5 years relevant work experience in a similar role and have handled Ophthalmic Lasers and Ophthalmic systems. Preferably you are trained/certified on Ophthalmic Lasers and/or Ophthalmic Equipment
  • You are strong in trouble shooting and problem solving
  • You are committed to excellence in service
  • You are self-reliant and able to perform your duties with minimum supervision
  • You have strong communication skills and are experienced in managing internal and external stakeholders
  • You are fluent in English (speaking, reading and writing), Arabic or any spoken language in the market is considered a plus
  • You are flexible, mobile and willing to travel to customer sites


This position can be located anywhere within UAE with the ability to travel.
Seniority Level: Mid-level
Industry:Hospital & Health Care
Employment Type: Full-time
Job Functions:Service / Sales

Lunatus Trading

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Functions : Pharmaceutical/Biotechnology

Industries : Pharmaceutical

Skills/Roles I hire for: possesses knowledge, Skills, and experience required by the position

level Hiring For: Mid Level

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